Dear Mr. Watson,
CLAIM AL54323432–-STORM DAMAGE TO ROOF
I received a cheque for $623 dated 26 January in payment of my recent claim(索賠). However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr. Michael Tan, handled this claim.
When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor recommend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy.
Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise.
When I received Mr. Tan’s letter of 2 February, this situation was explained. If this had been explained in the first place I would have accepted it and would not have questioned Mr. Ashe’s charges. Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr. Ashe.
I believed this claim was handled badly by Mr. Tan from the beginning. Therefore, a great deal of embarrassment has been caused over this issue.
I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future.
Yours sincerely,
Mrs. Richard
小題1:The author writes this letter to ______.
A．inform the manager of a payment
B．complain about a mishandled case
C．demand an apology from Mr. Watson
D．require the manager to fire Mr. Tan
小題2:The underlined words “the contractor” in Para.2 refer to ______.
A．Mr. TanB．Mrs. RichardC．Mr. AsheD．Mr. Watson
小題3:The author could not receive full payment because _______.
A．her policy doesn’t cover some of the items
B．the contractor overcharged her for the work
C．Mr. Watson doesn’t take the matter seriously
D．she spent too much money fixing her garage
小題4:We can learn from the passage that Mr. Tan works in a/an _______.
A．welfare organizationB．nursing house
C．local affairs officeD．insurance company

小題1:B
小題2:C
小題3:A
小題4:D

試題分析：文章大意：Nrs. Richard 抱怨Mr.Tan,因?yàn)樗谔幚肀ｋU(xiǎn)索賠時(shí)出現(xiàn)不當(dāng)。
小題1:B 主旨大意題。 根據(jù)最后一段“I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future. ”可知作者覺得很失望，作者信任的人沒有適當(dāng)?shù)慕鉀Q問題。故B正確。
小題2:C 詞意猜測題。根據(jù)第三段“Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman.”可知；表明與作者定價(jià)的Mr.Ashe，那么訂立合同的也是Mr.Ashe。故C正確。
小題3:A 細(xì)節(jié)理解題。根據(jù)第三段“He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear.”可知A正確。
小題4:D 推理判斷題。根據(jù)第一段“I received a cheque for $623 dated 26 January in payment of my recent claim(索賠).”可知表示索賠，所以判斷這篇文章跟保險(xiǎn)索賠有關(guān)。故D正確。
練習(xí)冊系列答案
相關(guān)習(xí)題

科目：高中英語 來源：不詳 題型：閱讀理解

One day, when I was in college, a dishonest-looking character approached me in the student union with a leather jacket he wanted to sell. It was a beauty: buttery smooth cowskin, with artfully sewed lines and long leather fringes (穗).
I can’t remember what the price was, but it was apparently too little for such a jacket. Even as I paid the money that day, I knew something wasn’t right. Surely, a couple of days later, the jacket’s real owner, a student about my age came to me as I was on my way to class.
“That’s my jacket,” he said, “and I want it back.”
“No way,” I answered. “I paid for it, and I have no idea if it’s yours. It’s mine.”
He didn’t challenge me, and I left, but the uneasiness(不安) I had about my new possession now had a visible face. A few days later, riding my bike across campus, I saw the real owner standing on the sidewalk. I rode over, took the jacket off, handed it to him said I was sorry, and rode off without another word. More than the weight of the jacket had been lifted from my shoulders.
We’re all human, which means that sometimes we do things we shouldn’t do or say things we shouldn’t say. Sometimes we realize too late that our actions have been hurtful to somebody else. When these hard times occur, the best response --- the only response, really --- is, “I’m sorry.”
Admitting a wrongdoing, as soon as possible and frankly, helps the other person begin to heal. But just as important, it cleans up our own soul and sets us free.
That is a small price to pay for a clear conscience.
小題1:The author bought the leather jacket from the man in the student union because ______   .
A．it was charged at a reasonable price
B．it was a very attractive jacket
C．he was in great need of clothing
D．he was happy to find such a bargain
小題2:The phrase “had a visible face” in the passage probably implies（暗含） “______  ”.
A．started to bother me badly
B．might be clearly expressed
C．began to give me away openly
D．could be instantly melting away
小題3:Giving the leather jacket back to the real owner, the author ______    .
A．offered his forgivenessB．felt very much relieved
C．rode away unwillinglyD．realized his wrongdoing
小題4:What is the author’s purpose of this writing?
A．To encourage the readers to admit errors honestly.
B．To show the readers the reality of his college life.
C．To give the readers a lesson on how to say sorry to others.
D．To tell the readers a story that once happened at college.

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

Nursing at Beth Israel Hospital produces the best patient care. If we are to solve the nursing shortage. hospital administration and doctors everywhere would do well to follow Beth Israel's example .
At Beth Israel each patient is assigned to a primary nurse who visits at length with the patient and constructs a full-scale health account that covers everything from his medical history  to his emotional state. Then she writes a care plan centered on the patient's illness but which also  includes everything else that is necessary.
The primary nurse stays with the patient through his hospitalization. keeping track with his progress and seeking further advice from his doctor. If a patient at Beth Israel is not responding  to treatment. it is not uncommon for his nurse to propose another approach to his doctor. What  the doctor at Beth Israel has in the primary nurse is a true colleague.
Nursing at Beth Israel also involves a decentralized (分散的) nursing administration; every  unit is a self-contained organization. There are nurse-managers instead of head nurses; in addition  to their medical duties they do all their own hiring and dismissing, employee advising, and they make salary recommendations. Each unit's nurses decide among themselves who will work what  shifts and when.
Beth Israel's nurse-in-chief ranks as an equal with other vice presidents of the hospital. She  is also a member of the Medical Executive Committee. which in most hospitals includes only  doctors.
小題1:Which of the following best characterizes the main feature of the nursing system at Beth    Israel Hospital?
A．The doctor gets more active professional support from the primary nurse.
B．Each patient is taken care of by a primary nurse day and night.
C．The primary nurse writes care plans for every patient.
D．The primary nurse keeps records of the patient's health conditions every day.
小題2:It can be inferred from the passage that_____.
A．compared with other hospitals, nurses at Beth Israel Hospital are more patient
B．in most hospitals, patient care is inadequate from the professional point of view
C．in most hospital, nurses get low salaries
D．compared with other hospitals, nurses have to work longer hours at Beth Israel Hospital
小題3:A primary nurse can propose a different approach of treatment when
A．the present one is refused by the patient
B．the patient complains about the present one
C．the present one proves to be ineffective
D．the patient is found unwilling to cooperate
小題4:The main difference between a nurse-manager and a head nurse is that the former
A．is a member of the Medical Executive Committee of the hospital
B．has to arrange the work shifts of the unit's nurses
C．can make decisions concerning the medical treatment of a patient
D．has full responsibility in the administration of the unit's nurses
小題5:The author's attitude towards the nurse system at Beth Israel Hospital is___
A．negativeB．neutralC．criticalD．positive

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

“Well, we’re in our new house. Let’s get a new pet to go along with it,” Mrs. Brown said to her husband.
“That sounds like a very good idea,” he answered. “Do you want to see the ads in the newspaper?”
“Let’s go to the animal shelter. Many pets there need homes. Since tomorrow is Saturday, we can both go.” she said.
The next morning the Browns met Mr. Snow at the animal shelter. “We want to be sure that the pets here go to good homes,” Mr. Snow said, “So I need to ask you some questions.”
After they talked for a while, the Browns decided to get a small dog. It wouldn’t need a big house or a big yard. A small dog would bark and warn them if someone tried to break into their house. After Mr. Snow gave the Browns a book on pet care, they chose one and wanted to take her home right away. But the animal doctor hadn’t examined her yet. So Mr. Snow told them to return on Sunday.
On Sunday afternoon the Browns went to the animal shelter. The animal doctor said, “Shadow has had all of her shots（預(yù)防針）. She will be healthy.” The Browns thanked the doctor and took Shadow home.
小題1:Which of the following statements is true?
A．The Browns have never had a pet before
B．The Browns knew about Shadow from the newspaper
C．Shadow is a small and healthy dog
D．Mr. Brown didn’t quite agree with his wife
小題2:The word “shelter” in the reading means _________.
A．a(chǎn) place to sell small dogs
B．a(chǎn) place to keep homeless animals
C．a(chǎn) place to study animals
D．a(chǎn) place to sell books on pet care
小題3:Mr. Snow asked the Browns some questions to _________.
A．see if they had moved to a new house
B．find out how rich the Browns were
C．know where they’d keep their new pet
D．make sure they’d take good care of pets
小題4:The Browns think that a small dog _________.
A．doesn’t need any room to keep
B．can help them watch their house
C．eats less food than a bigger one
D．usually has a beautiful name

查看答案和解析>>

科目：高中英語 來源：不詳 題型：完形填空

I have always wanted to share this story because it is one of the things that I will remember for my entire life. And I’m sure      person feels the same.
We had a new teacher in my high school World History class. She was very nice and excited to see us. She told a story about her      fighting in a war and brought a picture of him. After about fifteen      of her talking, the class started talking softly to each other       they were getting bored. Looking      , she asked “So, you guys don’t really want to hear any more?” No one dared to actually say “no” to her out loud      one kid. He said, “No, not really!” in a disrespectful way. Some kids were a little      and thought that it was rather rude.
I felt extremely bad for this teacher. No one deserves to be      in such a disrespectful manner.     , a little before class let out, I went up to her and      for the guy’s rude behavior. I told her I had been     , and even though I may not entirely like     , I did appreciate her sharing her story. I asked her      about her father and asked to see the picture of him. We had a very nice, genuine conversation about her father. 
The teacher was     . She really appreciated me coming up and actually treating her with the       that she deserved. I felt at full peace with myself knowing that I did the right thing and I was super happy that I actually     . Even though I didn’t really care for history, I      listened, and I hope that others in different situations will do the same. Listening means a lot to the people sharing; it really     . If I had just left the class without saying a word, I would have felt extremely      and would have a constant reminder, probably to this day, that      was not served and I had left a person in their time of need.
小題1:
A．neitherB．noC．a(chǎn) certainD．the other
小題2:
A．fatherB．nephew C．uncleD．brother
小題3:
A．hoursB．minutesC．secondsD．days
小題4:
A．even ifB．a(chǎn)s if C．because D．so
小題5:
A．hurtB．funnyC．proudD．a(chǎn)mused
小題6:
A．besides B．exceptC．a(chǎn)s well as D．a(chǎn)long with
小題7:
A．interested B．excited C．disappointedD．shocked
小題8:
A．treatedB．consideredC．scoldedD．taught
小題9:
A．ThereforeB．HoweverC．PersonallyD．Naturally
小題10:
A．thankedB．preparedC．a(chǎn)pologized D．a(chǎn)rgued
小題11:
A．talkingB．listeningC．laughing D．wondering
小題12:
A．geography B．literatureC．a(chǎn)rchitecture D．history
小題13:
A．nothingB．littleC．lessD．more
小題14:
A．a(chǎn)mazedB．touched C．embarrassed D．bored
小題15:
A．gift B．rewardC．respectD．praise
小題16:
A．made her day B．made my dayC．made her way D．made my way
小題17:
A．everB．evenC．stillD．seldom
小題18:
A．meansB．makesC．is D．does
小題19:
A．happyB．guiltyC．lucky D．empty
小題20:
A．justiceB．rightC．purposeD．interest

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

A woman was waiting at an airport one night, with several long hours before her flight. She bought a book and a bag of cookies in the airport shop, and found a place to drop.
She was interested in her book, but the man sitting beside her grabbed a cookie or two from the bag in between, which she tried to ignore to avoid an argument.
So she ate the cookies noisily and watched the clock, as the cookie thief diminished (使……變少) her stock. She was getting angrier as the minutes passed, thinking,“Oh, brother, if I wasn’t so nice, I would blacken your eyes.”
With each cookie she took, he took one, too. When only one was left, she wondered what he would do. With a smile on his face, he took the last cookie and broke it in half. He offered her half, and he ate the other. She got it from him and thought, “ This guy has some nerve (膽量) and he’s also rude. Why didn’t he even show any gratitude?”
She had never known when she had been so angry. She gathered her bag and headed for the gate, refusing to look back at the thieving ingrate (忘恩負(fù)義者).
She boarded the plane and then she sought her book, which was almost complete. As she reached in her bag, she was shocked— there was her bag of cookies. “If mine are here,” she thought, “the others were his. It’s too late to apologize.”
小題1:Why did the woman ignore it when she found the man eating the cookies?
A．She didn’t want to get into an argument.
B．She was full of pity for the man.
C．The man was dangerous and brave.
D．She was too careless to notice it.
小題2:When offered her half of the last cookie, the woman______.
A．felt a bit disappointed.
B．felt deeply thankful.
C．considered the man unthankful.
D．saw the man as his brave brother.
小題3:We can infer that the man________.
A．might have returned the bag of cookies secretly.
B．tried to share his cookies with the woman.
C．was thankful for the woman’s kindness.
D．was really a thief.

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

This week Faith Lapidus and Doug Johnson will tell you about Chuck Berry．Chuck Berry，born on October 18，1926，is often called the father of rock and roll．He is one of the most popular and influential performers of rhythm－and－blues and rock‘n’roll music during the 1950s，1960s and 1970s．
He started singing in church when he was six years old．His interest in music stuck with him．A lot of Chuck Berry’s material is about teenage life，especially school．Chuck Berry left school when he was 17．He headed west with two friends，but they did not get far．They were arrested after they used a gun to steal a car in Kansas City，Missouri．He was set free after four years.
Chuck Berry signed his first recording contract in 1955，with the company Chess Records．Because one of his early hits，“Rock＆Roll Music”，hit big in the United States then，which was greeted with enthusiastic reviews．Many other famous bands copied it again and again．
Filmmaker Taylor Hackford made a documentary called“Hail! Hail! Rock‘n’Roll”, named for a Chuck Berry song．It centered on the making of a concert to honor the musician on his 60th birthday in 1986．Guitarist Keith Richards from the Rolling Stones organized the concert．Listening to Chuck Berry songs got him interested in music．In Keith Richards’words，“I didn’t dream I could make a living at it but that’s what I wanted to do．”More than 75 artists and bands have done their own versions of Chuck Berry songs．
The Rock and Roll Hall of Fame in Cleveland，Ohio，included Chuck Berry in its first year of honors in 1986．The Hall of Fame had this to say：“While no individual can be said to have invented rock and roll，Chuck Berry comes the closest of any single figure to being the one who put all the essential pieces together．”
Thank you for your listening．Faith Lapidus and Doug Johnson were your announcers．
小題1:The underlined words“hit big”in Paragraph 3 probably mean“__________”．
A．won great SuccessB．made rapid progress
C．got into big troubleD．made a small difference
小題2:Guitarist Keith Richards is mentioned in Paragraph 4 to show ___________．
A．music is a way of making a lifeB．Chuck Berry influenced him a lot
C．he disliked Chuck Berry in factD．he is a real fan of Chuck Berry
小題3:Which of the following about Chuck Berry is true?
A．Chuck Berry was the first to invent rock and roll on his own．
B．Chuck Berry was put into prison for leaving school in 1943．
C．Chuck Berry can be said to have formed rock and roll’s basic structure．
D．Chuck Berry is the most popular and influential performer．
小題4:Where does this text probably come from?
A．An advertisement．B．A science fiction．
C．A magazine．D．A radio report．

查看答案和解析>>

科目：高中英語 來源：不詳 題型：完形填空

請閱讀下面短文，選擇最佳答案，將其標(biāo)號在答題卡上涂黑。
There are many kinds of friends. Some are always        you, but don't understand you. Some say only a few words to you, but understand you. Many people will step in your life, but only        friends leave footprints.
I shall always recall the autumn and the girl with the        . I know she will always be my best friend. I could see the yellow leaves         in the cool wind. In such a        , I liked walking alone in the leaves,         to the sound of them. Autumn is a harvest season. However,         is uninteresting. The free days always get me      . But one day, the sound of a violin       into my ears like a stream flowing in the mountains. A young girl, standing in the wind, was        in playing her violin.  I had        seen her before. The music was so nice that I listened quietly. Lost in the music, I didn't know that I had been     _  there for so long but my existence(存在) did not seem to disturb（打擾）her.
Every day she played the violin in the corner of the building        I went downstairs to watch her performance. The autumn seemed no longer lonely and life became       . Though we didn't know each other, I thought we were already good       .
One day, when I was listening carefully, the sound suddenly       . To my surprise, the girl came over to me. “You must like violin，” she said. “Yes. And you play very well. Why did you stop?” I asked. Suddenly, a        expression appeared on her face and I could feel something unusual. “I came here to see my grandmother, but now I must leave, I once played very badly. It was your listening every day that       me,” she said. “In fact, it was your playing        gave me a meaningful autumn，” I answered, “Let's be friends.” The girl smiled, and so did I.
I never heard her play again in my life. But I will always remember the fine figure(身影) of the girl. She is like a       －so short, so bright, like a shooting star giving off much light that makes the autumn beautiful.
小題1:
A．withB．forC．a(chǎn)gainstD．to
小題2:
A．goodB．trueC．reliableD．stubborn
小題3:
A．soundB．songC．partnerD．violin
小題4:
A．shakingB．hangingC．risingD．floating
小題5:
A．seasonB．situationC．dayD．weather
小題6:
A．watchingB．listeningC．seeingD．hearing
小題7:
A．journeyB．workC．lifeD．view
小題8:
A．boredB．determinedC．excited D．concerned
小題9:
A．flowedB．grewC．enteredD．ran
小題10:
A．lostB．a(chǎn)ctiveC．busyD．interested
小題11:
A．onceB．neverC．frequentlyD．usually
小題12:
A．waitingB．stoppingC．standingD．hearing
小題13:
A．becauseB．butC．whenD．before
小題14:
A．interesting B．movingC．boringD．tiring
小題15:
A．partnerB．listenersC．playersD．friends
小題16:
A．stoppedB．beganC．goneD．changed
小題17:
A．happyB．sadC．strangeD．calm
小題18:
A．surprisedB．excitedC．encouragedD．interested
小題19:
A．thatB．whichC．itD．who
小題20:
A．songB．dreamC．windD．sister

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

A famous Renoir had been stolen from a museum. Detective Earl Blackman was to work on the case.
Everyone was in the dark before an art professor came to point out the false picture. So the museum even didn’t know when the picture had been stolen. Thousands of people came to visit the museum every day. After long work, some art students were focused on.
The five students who had made copies of the Renoir during the last six months were asked to bring their copies to the museum. The fifth student said she had sold her copy, which was later proved to be the one in the museum. She, however, could only remember the buyer was a man with the little finger on his left hand missing.
Blackman went back and stayed in his office looking at all the pictures of known thieves. No success.
The next afternoon, at about closing time, Blackman went to the museum to ask if the cleaning men were in the museum after everyone else had left. The director told him they had no cleaning man but six cleaning women.
As the detective left the director’s office, he saw five cleaning women. He stopped one and asked about her work. Then came the sixth cleaning woman. She was dressed just like the other women except the gloves on her hands which made her different. Blackman watched her for some time. When she came near, Blackman caught her. The woman cried out in a man’s voice, “What was that?” Blackman was more sure.
小題1:Everything came to light ________________.
A．when an art student was asked
B．when the cleaning man came into the office
C．when Blackman looked at all the pictures
D．when the cleaning woman cried
小題2:Arrange the following sentences in the right order.
a. The museum asked for help.
b. The four students showed their copies.
c. An art professor came.
d. The detective looked at all the pictures.
e. The thief bought a picture.
A．a(chǎn)-c-e-d-bB．c-a-d-s-bC．e-c-a-b-dD．e-a-b-d-c
小題3:Blackman caught the cleaning woman because of __________.
A．the gloveB．the clothesC．her sexD．her work

查看答案和解析>>

同步練習(xí)冊答案