14．I ordered a new consumer product on New Year's Day．The order was so exciting that I felt it was going to enable me to stay organized and stylish．Then I went to the store and made the purchase．They made it pretty difficult because of a new process that had just been put in place．I went to the store with my cash in hand hoping to just give it to someone to get my new product，but I had to work pretty hard to get someone to let me buy it．
Two weeks later，a new accessory （附件）became available for my product．I decided to go and procure this new accessory on my birthday．However，they didn't have any and nobody could answer my questions，and they only had a number system before you could talk to anyone．So I spent an hour of my birthday sitting around waiting to be told that I couldn't be helped．I'm a customer that just wanted to buy the product，and then when I wanted to keep giving them money for my shiny new product，they stilll weren't interested
The only way I was told to get what I needed was to call someone and they could help．
I knew it would be an experience that would require much patience，so I waited a week and a half to make that call．Today was the day．I was also reminded today that sometimes things would just be comically bad from beginning to end．
After two specialists and one hour and twelve minutes，I got the information I needed．
This terrible experience isn't quite over yet，but it's definitely reached the comical stage．So I'm laughing and thinking about what lesson I should learn from this situation．

56．Why did the purchase become hard for the writer？（Within 8words）Because the company conducted a new process/Because a new process was put in place
/Because there was a new purchase process．
57．What does the underlined word"procure"mean？（1word）Buy/Purchase/Get/Obtain/Attain/Acquire
58．What did the writer have to do to get the accessory？（Within 10words）He had to call someone to get the accessory
59．How did the writer find his experience？（1word）Funny/Comical/Bad/Ridiculous/Uncomfortable/Disappointing
60．What would you do if you were in the writer's situation？（Within 20words）I would complain to the company about its/their bad service and wouldn't go shopping there any more．

分析 本文是一篇記敘文．主要講述了我在新年訂購了一個新產(chǎn)品，原以為這次訂購時秩序井然且趕時髦的一件事，在我去實(shí)體店里準(zhǔn)備購買時，正好遇到購買產(chǎn)品新規(guī)定的實(shí)施，所以當(dāng)時并沒有購買到產(chǎn)品．兩周后，在我生日那天，我去購買產(chǎn)品新附件，但卻被告知并沒有貨而且也沒有人能作出答復(fù)．我唯一能做的辦法是給某人打電話或許他們會提供幫助，我意識到這也許需要耐心等待，一周半后我打了電話．后來經(jīng)過一小時二十分鐘后，兩位專家給了我答復(fù)，這次購物從頭到尾都很荒唐，滑稽，讓人苦笑不得，應(yīng)該從中吸取教訓(xùn)：對差的購物服務(wù)態(tài)度要堅決維權(quán)．

解答 56．Because the company conducted a new process/Because a new process was put in place/Because there was a new purchase process．根據(jù)第一段中的"They made it pretty difficult because of a new process that had just been put in place"可知，這次購物變得很困難，因?yàn)橘徺I產(chǎn)品新規(guī)定的落實(shí)實(shí)施，故填Because the company conducted a new process/Because a new process was put in place/Because there was a new purchase process．
57．Buy/Purchase/Get/Obtain/Attain/Acquire  根據(jù)第二段中的"Two weeks later，a new accessory （附件）became available for my product"及"they didn't have any and nobody could answer my questions"可知，兩周后，產(chǎn)品新附件可以獲得；可購得，但他們沒有貨也沒有人能作出答復(fù)，所以"procure"是"購買"，故填Buy/Purchase/Get/Obtain/Attain/Acquire．
58．He had to call someone to get the accessory         根據(jù)第二段中的"The only way I was told to get what I needed was to call someone and they could help"可知，我能做的唯一辦法是打電話給某人，或許他們能提供幫助．
59．Funny/Comical/Bad/Ridiculous/Uncomfortable/Disappointing    根據(jù)第三段中的"I was also reminded today that sometimes things would just be comically bad from beginning to end"及"but it's definitely reached the comical stage"可知，這次購物非常的滑稽、荒唐、讓人失望、不舒服．故填Funny/Comical/Bad/Ridiculous/Uncomfortable/Disappointing．
60．I would complain to the company about its/their bad service and wouldn't go shopping there any more   根據(jù)最后一段中的"So I'm laughing and thinking about what lesson I should learn from this situation"可知，對這次購物經(jīng)歷要反省，吸取教訓(xùn)．要把這次購物過程及商家的服務(wù)反映給有關(guān)部門，實(shí)施監(jiān)管；這樣的商家最后以后不要在有購物交易．

點(diǎn)評 解答此類閱讀簡答題可以先題后文，有的放矢，帶著問題去看文章，快速閱讀，找出信息，然后研究信息，根據(jù)問題對信息加工處理正確作答，最后檢查表達(dá)方法是否得當(dāng)、單詞拼寫是否正確等，確保無誤．

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