Conflict Resolution(解決)

Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything all the time. 1.

Conflicts may be resolved in positive or negative ways. When they’re handled in a positive way, they provide an opportunity to strengthen the bond. 2. The following is a practical five-step process for conflict resolution.

◆Agree that you disagree. Make clear the issue that is causing the disagreement. Answer the question “What is this disagreement about?”

◆Take turns talking and listening. Use talking and listening skills to have a conversation about the problem. 3. Each person should also have an opportunity to listen to the other person’s point of view.

◆Restate what you hear. Reflect what the other person says to figure out his or her thought and feelings.4.

◆Come up with a solution. Think of ideas that may solve the problem. You both should agree on the solution you choose.

◆5. If you are unable or unwilling to reach a solution, contact an unbiased(無偏見的)person who can offer objective and practical suggestions.

A. Get outside help if you need it.

B. State your point of view to others.

C. Ask questions if you don’t understand.

D. But when mismanaged, they can damage a relationship.

E. Each person should have an opportunity to say what he thinks.

F. Learning how to resolve conflicts helps relationships run more smoothly.

G. And when handled in a respectful way, they contribute to the relationship.

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增加：在缺詞處加一個(gè)漏字符號(hào)(∧),并在其下面寫出該加的詞。

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A. Headache. B. Bone pain. C. Bleeding. D. Heart attack.

2.What can we infer from Paragraph 2?

A. The new drug has no effect on this disease.

B. Once people get Ebola,they will finally die.

C. A new drug has been widely used in hospitals.

D. Some quick treatment may save people’s lives.

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A. The damage caused by Ebola.

B. The town abandoned by people.

C. The reason for people’s leaving.

D. The story told by Gazali Johnson.

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Sir William Osler has a few words for you: “In the Life of a young man, the most essential thing for happiness is the gift of friendship.” Truer words were never spoken. For what more could you ask than comradeship during the peaks and valleys of life? To whom else but a close, valuable friend can you show off your successes and complain about your failures or losses?

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A person of good character and sound moral, of honor and humor, of courage and belief is a friend to be sought and treasured — for there are few. Too often we hear, “If you can count your good friends on more than one hand, consider yourself blessed.” And even then I would add, “Even if you have lost two fingers of that hand to the electric saw.

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1.What is the meaning of the underlined sentence in Paragraph two?

A. People don’t have to pay taxes to develop friendship with others.

B. Success of one person can promote his friendship with others.

C. Friendship can be affected by the difference in success between friends.

D. Nothing can affect friendship because it has gone through the peaks and valleys of life.

2.What is the main idea of Paragraph three?

A. One is lucky to have many friends.

B. A friend should have a good character.

C. We should count our friends on more than one hand.

D. A true friend should be treasured because there are few.

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A. Hobbies. B. Tastes. C. Personality. D. Sympathy.

4.The passage mainly tells us “________”.

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B. Why is friendship essetial in one’s life?

C. What is friendship and what makes it last?

D. What one can do to keep friendship last?

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