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【題目】假設你是李華，兩周前你從網上訂購了一套英語書蟲系列讀物（Bookworm Series），昨天才收到貨，且包裝破損、數(shù)量不足。請就此向網點客服寫郵件投訴。要點如下：
1）介紹購物情況；
2）反映存在問題；
3）提出解決方案。
注意：1）詞數(shù)100左右；
2）可以適當增加細節(jié)，以使行文連貫；
3）開頭語已為你寫好，不計入總次數(shù)。
To whom it may concern,

Li Hua

【答案】To whom it may concern,

I'm one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn't receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I'm sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Li Hua


【解析】本文是寫一篇投訴信，內容是向網點客服投訴自己所購書籍包裝破損、數(shù)量不足。在寫此類信件的時候，除了要明確的表述自己的不滿，更重要的是要讓對方明白并盡快解決自己的問題。本文要點已經給出，成文時要注意以下幾點：反映的問題的內容一定要明確而具體；實事求是地說明此問題給自己所帶來的不便、比如時間或精神上的損失等等；同時明確提出解決或賠償方案，注意所提出的要求要合理；在提出自己的希望，表示希望盡快解決自己的問題的同時，要禮貌的表示感謝。

寫作步驟：
一、閱讀提示，弄清所有信息，明確寫作要點。
1.自我介紹。 I'm one of your customers
2.兩周前從網上訂購了一套英語書蟲系列讀物，昨天才收到貨。order；a set of；not……until。
3.包裝破損、數(shù)量不足。to oneself disappointment；be poorly packed up ；one book missing
4.對出現(xiàn)的問題表示遺憾。 I'm sorry to have received such poor service
5.希望退錢，或者重新寄一套書來。return my money or deliver a new set of books
6.希望被告知對此投訴處理的進展情況。be informed of the process of your dealing with my complaint
二、根據要點，寫出關鍵詞、短語或句子。
三、組詞成句。連句成篇。注意使用一般現(xiàn)在時。

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