【題目】假定你是高三學(xué)生李華。“雙十一”當(dāng)天，你在網(wǎng)上買了一雙鞋，打算送給媽媽作為生日禮物。但是今天早晨你才收到貨，并且發(fā)現(xiàn)鞋子存在些問(wèn)題。請(qǐng)你就此給客服寫一封郵件進(jìn)行投訴。要點(diǎn)如下：

1、介紹購(gòu)物情況；

2、反映存在的問(wèn)題；

3、提出解決方案。

注意：1.詞數(shù)100左右；

2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。

3.“雙十一”Double Eleven

Dear Sir/Madam,

I am one of your customers.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

【答案】Dear sir/madam,

I am one of your customers. I’m writing to express my dissatisfaction regarding my recent purchase experience.

On “Double Eleven”, I bought a pair of shoes for my mother’s birthday on your website, but I didn’t receive them until this morning. However, much to my disappointment, what I found in the box was a pair of black shoes instead of the brown ones I ordered. What’s worse, there are some scratches on the shoes.

I’m so sorry to have received such poor service. I request that you either return my money or deliver a pair of brown shoes to me. And I would like to be keep informed how you deal with my complaint.

Please reply to me at your earliest convenience.

Yours

Li Hua

【解析】高三學(xué)生李華“雙十一”當(dāng)天，在網(wǎng)上買了一雙鞋，打算送給媽媽作為生日禮物。但是今天早晨才收到貨，并且發(fā)現(xiàn)鞋子存在些問(wèn)題。請(qǐng)就此給客服寫一封郵件進(jìn)行投訴。文章主要分三部分：1、先說(shuō)明寫信目的和介紹購(gòu)物情況；2、反映商品存在的問(wèn)題；3、提出解決方案。時(shí)態(tài)會(huì)涉及到現(xiàn)在時(shí)和過(guò)去時(shí)，人稱以第一人稱來(lái)寫。

寫作時(shí)要注意要點(diǎn)全面，觀點(diǎn)明確，態(tài)度誠(chéng)懇。還要注意高級(jí)詞匯和句型的運(yùn)用，如不定式to express my dissatisfaction表目的，主語(yǔ)從句what I found in the box，定語(yǔ)從句I ordered

賓語(yǔ)從句that you either return my money or deliver a pair of brown shoes to me.和how you deal with my complaint.詞語(yǔ)regarding, to my disappointment, keep informed, deal with等。

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