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Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
小題1:
According to the text, people don’t complain because________.
A.they think complaining doesn’t work
B.they consider it wrong to complain
C.they don’t want to waste their time
D.they don’t want to become unpopular
小題2:
To complain about something, you should________.
A.wait until you come back home
B.prepare for a long time
C.talk to the manager directly
D.try to solve the problem actively
小題3:
What might be the best title for the text?
A.Get what you should get
B.Complain as you please
C.Take action to deal with problems
D.Avoid trouble and don’t complain

小題1:A
小題1:D
小題1:A
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小題2:.
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For 52 years my father got up every morning at 5:30 am, except Sunday, and went to work. He returned home at 5:30 pm, for dinner at 6:00 pm. I never remember my father having a night out with his children. All he asked from me as a daughter was to hold his hammer while he repaired something, just so we could have some time to talk to each other.
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When the author was young, her father ______.
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C.often talked to his childrenD.never cared about his children
小題2:
How old was the author’s father when he made a swing for his granddaughter?
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When painting the house, the father asked the author to hold a paint brush because ______.
A.he wanted to make his work easy
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The underlined phrase “passed away” in the last paragraph probably means “______”.
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科目:高中英語 來源:不詳 題型:閱讀理解

Count Me Out
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I do not possess a computer at home or at the office. Actually, I stopped going to an office 35 years ago, when all communications were done with a pen, a typewriter, or, if the matter was of world-shaking importance, over the telephone. Likewise, if you like something advertised in a newspaper or magazine, you visited the shop selling it at the given address, or you phoned the number shown. Then you spoke to the fellow and asked for further details.
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小題1:
What’s the meaning of the title “Count Me Out”?
A.Get me out of the Internet world.
B.Computers are trying to take control of life.
C.Modern technology pushes old people away.
D.Do not expect me to be a supporter of the Internet.
小題2:
According to Paragraph 2, the author thinks computers are         .
A.unnecessaryB.convenientC.expensiveD.advanced
小題3:
What might the author like about the future computer?
A.Taking blames.B.Curing illnesses.
C.Delivering messages.D.Responding to emotions.

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