While working in Southeast Asia in the mid 1990’s, I became a branch manager in a factory. At the beginning, I used human relations principles, such as putting myself into the others place to help gain trust. After a few months, I was told that the factory team members liked and trusted me.

Then the owner, seeing how everyone thought well of me, believed that I could become an instrument of change to carry out his several unpopular programs. The factory members resisted and eventually saw me as a puppet controlled by the owner. The more I insisted that they ‘follow orders’ the more they found ways to weaken the new changes.

Finally, I was replaced by a manager who knew enough to please both masters. Even though the owner did not like the fact that his new changes were not immediately applied, the new manager gained his power by the support received from his team together with an intention to find a way. What I learned was that your team must always see you as supportive of their needs, even to the extent that the owner may not be pleased that you are unable to follow their wishes. At the end of the day, if your people do not follow you then you are no longer in charge and will be replaced.

At first I blamed my boss for putting me in such a position. Then in honest reflection, I began to realize that he had probably hoped that I would have found some middle ground. What I could have done was to first obtain their advice about why they did not wish to follow the new policy changes, and then I should have used my influence with both the owner and team members to find a better way.

Though, in fact it is a painful lesson for me, it has served me well along my career path!

1.What can we learn from the passage?

A. Obeying is the best quality.

B. Giving is always a pleasure.

C. Appreciating others will benefit a lot.

D. Dealing with relationship is important.

2.The underlined word “puppet” has the similar meaning to .

A. instrument B. assistant

C. wretch D. winner

3.Which is the right order according to the passage?

a. He was removed from his position.

b. He got on poorly with the coworkers.

c. He carried out the orders of the owner.

d. He became a branch manager.

f. He was believed in not only by coworkers but leaders.

A. a, b, d, c, f B. f, d, c, b, a

C. d, f, c, b, a D. d, c, f, b, a

4.From the third paragraph we can infer that .

A. the new manager carried out the programs at once

B. the new manager got on badly with workers

C. workers need to be recognized and supported

D. you should make full use of your power

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