根據(jù)對(duì)話(huà)內(nèi)容,從對(duì)話(huà)后的選項(xiàng)中選出能填入空白處的最佳選項(xiàng),然后將答案寫(xiě)到答題卡相應(yīng)的位置上。選項(xiàng)中有兩項(xiàng)多余選項(xiàng)。(共5小題;每小題2分,滿(mǎn)分10分)

A: Can't you do something about the service in your hotel, manager?

B:  1.

A: My breakfast, that's the problem.

B: Yes?

A: I ordered a breakfast from room service half an hour ago.

B: Yes?

A: I've phoned room service three times, but my breakfast still hasn't come.

B:  2.  Surely, you are angry.

A: I've got a meeting at nine. And now it seems I'll have to go there without breakfast.

B: Sorry, madam. You ordered breakfast half an hour ago and you've phoned three times since then

A:  3.

B: You should have received your breakfast no later than five or ten minutes after you'd ordered it.

A:  4.

B: 1'll work into this and make sure that the breakfast is sent to you immediately. Full English breakfast, was it?

A: Yes. Full English breakfast.

B:  5.

A: Thanks.

A. I see.

B. That’s right.

C. You are welcome.

D. So what, madam?

E. That’s what I thought.

F. Sorry, madam. What’s the problem exactly?

G. I’ll deal with this and have it sent to your room right away.

 

【答案】

 

1.F

2.A

3.B

4.E

5.G

【解析】

試題分析:

1.客人抱怨旅館的服務(wù),但是經(jīng)理不知道服務(wù)到底哪里出了問(wèn)題。故有What’s the problem一問(wèn)。選擇F項(xiàng)。

2.客人說(shuō)明了問(wèn)題之后,經(jīng)理表示聽(tīng)明白了。選擇A項(xiàng)。

3.經(jīng)理重復(fù)客人描述的問(wèn)題,客人予以確認(rèn)。選擇B項(xiàng)。

4.經(jīng)理說(shuō),客人訂餐后應(yīng)該在5到10分鐘內(nèi)送到房間,客人表示自己也是這么認(rèn)為的。選擇E項(xiàng)。

5.由客人最后的感謝可知,經(jīng)理承諾馬上將早餐送到客人房間。選擇G項(xiàng)。

考點(diǎn):對(duì)話(huà)填空。

 

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