A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘a(chǎn)verage’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
小題1:What lesson did the author learn from the taxi driver?
A．How to make the best use of time.
B．How to do better in the service business.
C．How to turn an interest into your career.
D．How to become a motivational speaker.
小題2:Why did the author look around for a “Candid Camera”?
A．Because he was afraid he would be photographed in the cab.
B．Because he was worried what the driver could be up to.
C．Because he was amazed by the way the driver was treating him.
D．Because he wasn’t interested in the tapes offered by the driver
小題3:It can be inferred from the story that          .
A．the taxi driver couldn’t accept just being average
B．the author was anxious to get back to meet a client
C．when the author waited for a taxi at the airport, he was not in a rush
D．the taxi driver loved to play his favorite music during rides
小題4:According to the story, the taxi driver        .
A．was dissatisfied wit his present job
B．was once often rewarded for being a model worker
C．enjoyed offering his customers more than they expected
D．was forced to become a taxi driver to support his family
小題1:B小題1:C小題1:A小題1:C
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科目：高中英語 來源：不詳 題型：完形填空

Some years ago I heard Salome Bey sing for the first time. The moment was exciting. Salome’s  36 filled the room and brought the theater to life. I was so  37 that I decided to write an article about her.
I   38 Salome Bey, telling her I was from Essence magazine, and that I wanted to meet her to talk about her career. She  39 and told me to come to her studio next Tuesday. When I hung up, I was scared out of my mind. I   40 I was lying. I was not a writer at all and hadn’t even written a grocery list.
I interviewed Salome Bey the next Tuesday. I sat there  41 , taking notes and asking questions that all began with, “Can you tell me…” I soon realized that  42  Salome Bey was one thing, but writing a story was just impossible. The  43  was almost unbearable. I    44  for days with draft after draft（草稿）. Finally I put my article into a large envelope and dropped it into a mailbox.
It didn’t take long. My article   45 . How stupid of me! I thought. How could I  46  in a world of professional writers? Knowing I couldn’t   47  the refusal letter, I threw the unopened envelope into a drawer.
Five years later, while   48 my apartment, I came across the unopened envelope. This time I opened it and read the editor’s letter in   49 :
Dear Ms Profit,
Your story on Salome Bey is nice. Yet we need some   50  materials. Please add those and return the article immediately. We would like to  51  your story soon.
Shocked, it took me a long time to   52 . Fear of refusal cost me dearly. I lost at least five hundred dollars. More importantly, I lost years of   53  writing. Today, I have become a full-time writer. Looking back on this   54 , I learned a very important lesson: You can’t   55 to doubt yourself. 
小題1:
A．joyB．voiceC．speech D．smile
小題2:
A．proudB．a(chǎn)ctiveC．satisfied D．moved
小題3:
A．visitedB．orderedC．phonedD．interviewed
小題4:
A．a(chǎn)greedB．refusedC．hesitatedD．paused
小題5:
A．a(chǎn)dmittedB．discoveredC．explained D．knew
小題6:
A．seriouslyB．patientlyC．nervouslyD．quietly
小題7:
A．blamingB．foolingC．inviting D．urging
小題8:
A．hardshipB．failureC．commentD．pressure
小題9:
A．struggledB．paintedC．woreD．kept
小題10:
A．disappearedB．returnedC．spreadD．improved
小題11:
A．compareB．boardC．surviveD．compete
小題12:
A．ignoreB．deliverC．face D．receive
小題13:
A．decoratingB．repairingC．cleaningD．leaving
小題14:
A．disbeliefB．a(chǎn)nxietyC．horrorD．panic
小題15:
A．subjectiveB．relatedC．privateD．reliable
小題16:
A．broadcastB．createC．publishD．judge
小題17:
A．recoverB．prepareC．escapeD．concentrate
小題18:
A．steadyB．endlessC．typicalD．enjoyable
小題19:
A．experienceB．successC．benefitD．a(chǎn)ccident
小題20:
A．a(chǎn)ttemptB．a(chǎn)ffordC．expectD．pretend

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科目：高中英語 來源：不詳 題型：完形填空

完形填空（共20小題；每小題1.5分，滿分30分）
閱讀下面短文，掌握其大意，然后從36-55題所給的A.B.C.D四個(gè)選項(xiàng)中，選出最佳選項(xiàng)，并在答題卡上將該項(xiàng)涂黑。
Two brothers lived on the 80th floor. On coming home one day, they were depressed to realize that the lifts broke 36 . Although they carried a big pack of luggage, it seemed to have no other choice, so they decided to climb the 37 up together!
When they arrived at the 20th floor, the elder brother 38 putting the luggage there and coming back for it the next day. Feeling much more relaxed, they 39 to climb up. When they 40 to the 40th,the younger started to complain and 41 of them quarreled till the 60th floor. Arriving there, they were so tired that they didn't have any 42 to quarrel. The younger said,“Don't quarrel, let's 43 climbing the stairs.”And they went on climbing 44,finally reaching the 80th!They felt 45 arriving at the door of their home. But soon they found their 46 were kept on the 20th.
This story is a reflection on our lives. Many of us live under the 47 of our parents, teachers and friends when young. We seldom get to do the things we love.
By the age of twenty,with so much pressure, we get 48 and then decide to throw down this load.49 from this load, we work energetically with ambitious dreams.
But at the age of forty,we discover the youth has already died, so much 50 is produced unavoidably, and begin to feel sorry for that. When you 51 the age of sixty ,we discover life hasn't remained too much, so we tell ourselves not to complain and 52 the remaining days! Upon that we walk silently over our own 53 years of life. Arriving at the 54 of the life, we think there is nothing left to disappoint us, only the 55 that we can't rest in peace. Follow your dream , so you will not live with regrets.
小題1:
A．outB．throughC．upD．down
小題2:
A．lift B．mountainC．tower D．steps
小題3:
A．insistedB．suggestedC．decidedD．demanded
小題4:
A．continuedB．startedC．set D．prepared
小題5:
A．a(chǎn)rrived B．hurried C．struggled D．fought
小題6:
A．a(chǎn)llB．both C．neitherD．each
小題7:
A．strengthB．courageC．opportunity D．a(chǎn)bility
小題8:
A．beginB．stop C．give upD．finish
小題9:
A．happilyB．silently C．hurriedlyD．a(chǎn)ngrily
小題10:
A．a(chǎn)fraidB．sadC．excitedD．fortunate
小題11:
A．keysB．luggageC．moneyD．bags
小題12:
A．suspicionsB．inspections C．expectationsD．obligation
小題13:
A．calmed B．tired C．relaxedD．confused
小題14:
A．FreedB．SufferingC．RecoveringD．Keeping
小題15:
A．sadness B．excuseC．regretD．forgive
小題16:
A．getB．a(chǎn)rriveC．growD．reach
小題17:
A．valueB．forgetC．ignoreD．pass
小題18:
A．lostB．rest C．spending D．missing
小題19:
A．endB．beginningC．middleD．rest
小題20:
A．a(chǎn)chievementB．decision C．realization D．promise

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科目：高中英語 來源：不詳 題型：完形填空

完形填空（共20小題；每小題1.5分，滿分30分）
閱讀下面短文，從短文后各題所給的四個(gè)選項(xiàng)（A、B、C和D）中，選出可以填入空白處的最佳選項(xiàng)，并在答題卡上將該項(xiàng)涂黑。
When I met Mr Jim Lemon I was a seventeen-year-old freshman at Houston's Jackson Junior High.The chances of my finishing high school were  36  . I was a troubled teenage.
Mr Lemon taught American history and was quite  37  from the other teachers I had known. Not only was he  38  , but also he was a great teacher. He pushed and never tolerated the mediocrity(平庸) that had become my standard.
On the occasion of our first semester report cards, Mr Lemon  39  me aside and asked how it was possible that I was a B student in his class and a C student in the  40  of my classes. I passionately told him about my  41  parents, the local gangs, the drugs, the fights, the police---all of the evils I had been  42  to. It was then that Mr Lemon  43  explained that the only person  44  for my situation was me. And the only person with the  45  to change my situation was me. He  46  me that I was failing not because I was a failure. He inspired me to become a better student and he  47  my life.
Ten years later I was preparing to graduate from a university when I spoke to him again . 48  I did get him on the phone, I told him that I had been saving money so that I could invite him to come to Hawaii at my  49  to be a part of my graduation.
I'll never forget his  50  . He said,"Who is this again?" I was just one of hundreds of the students whose life he changed  51  he had no idea of his influence.
Mr Lemon never came to my graduation, but his  52  taught me another valuable lesson. His final lesson for me was that we will never know or understand the  53  we have on other people's lives. He taught me that we all have the  54  to effect people's lives for the  55  ... Or for the worse.      
小題1:
A．near
B．ready
C．great
D．slim
小題2:
A．kind
B．excellent
C．different
D．same
小題3:
A．strict
B．tough
C．sympathetic
D．warm-hearted
小題4:
A．scolded
B．called
C．pushed
D．dragged
小題5:
A．rest
B．most
C．others
D．a(chǎn)ll
小題6:
A．qualified
B．learned
C．well-educated
D．divorced
小題7:
A．subjected
B．a(chǎn)ddicted
C．referred
D．forced
小題8:
A．nervously
B．patiently
C．strictly
D．confidently
小題9:
A．blamed
B．capable
C．struggling
D．responsible
小題10:
A．sense
B．potential
C．direction
D．mood
小題11:
A．persuaded
B．pointed
C．convinced
D．confirmed
小題12:
A．changed
B．turned
C．supported
D．a(chǎn)rranged
小題13:
A．While
B．Before
C．When
D．After
小題14:
A．cost
B．expense
C．treat
D．invitation
小題15:
A．a(chǎn)ttitude
B．unwillingness
C．teaching
D．response
小題16:
A．a(chǎn)nd
B．however
C．or
D．so
小題17:
A．a(chǎn)bsence
B．refusal
C．confusion
D．decision
小題18:
A．importance
B．a(chǎn)bility
C．impression
D．influence
小題19:
A．duty
B．opportunity
C．responsibility
D．courage
小題20:
A．easier
B．better
C．happier
D．simpler
 

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科目：高中英語 來源：不詳 題型：完形填空

My uncle has a very beautiful umbrella. He has had it  36  and as he is very  37  it, it still looks as good as new.?
“That umbrella must have   38  you a great deal of money, Uncle.” I said to him one day.
“No,” he replied, “ 39 ”
“Was it a present?” I asked again.
“No,” said he.
“Then how did you get it?” I asked.
“Well,” he answered, “it is a strange true story. About ten years ago, I was walking along a quiet London street one evening   40  it suddenly rained. I had no raincoat and no umbrella. No buses ran through that street and there were no   41  in sight. As I was on my way to a party, I didn't want to get  42 . So I stood at a doorway and waited for the rain to stop. By and by it grew quite  43 .There wasn't a person around, and  44  it rained and rained.  45  a young man came to the place where I was standing,  46   a large umbrella over his head.  47  I hoped he would   48  me to walk to the next corner with him in order that I could get a taxi, I stepped   49  the dark doorway where I had been standing, and said: “ 50 , where are you going with that umbrella?”
 51  by my sudden appearance, the young man  52   the umbrella, which, I'm afraid, he had just stolen, ran away, and  53  into the darkness. I picked up the umbrella and continued my walk. I knew it would be  54  in this big city to try and discover the owner and so I've kept it   55 .”
小題1:
A．for months B． for years?C．since childhoodD．for a few days?
小題2:
A．satisfied withB．a(chǎn)fraid of ?C．proud ofD．careful with?
小題3:
A．givenB．costC．savedD．made?
小題4:
A．very littleB．I don't knowC．not a pennyD．quite a lot?
小題5:
A．whenB．thoughC．becauseD．a(chǎn)fter?
小題6:
A．bicyclesB．policemen?C．friendsD．taxis?
小題7:
A．tiredB．backC．wetD．a(chǎn)way?
小題8:
A．darkB．fineC．dirtyD．dangerous?
小題9:
A．naturallyB．suddenly?C．a(chǎn)lwaysD．still?
小題10:
A．At onceB．At lastC．As usualD．As well
小題11:
A．sellingB．carrying?C．movingD．showing?
小題12:
A．AsB．AlthoughC．WhileD．If
小題13:
A．orderB．persuadeC．a(chǎn)llow D．promise?
小題14:
A．intoB．out ofC．towardsD．a(chǎn)long?
小題15:
A．By the wayB．HelpC．Excuse meD．Stop?
小題16:
A．PunishedB．Discouraged?C．WarnedD．Frightened?
小題17:
A．raisedB．tookC．droppedD．forgot?
小題18:
A．disappearedB．lostC．pulledD．turned?
小題19:
A．endlessB．interesting C．excitingD．hopeless?
小題20:
A．ever sinceB．for a while?C．for youD．forever?

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科目：高中英語 來源：不詳 題型：閱讀理解

William H. Gates is chairperson and chief software architect of Microsoft Corporation．the  worldwide  leader in software  services  and  internet technologies for personal and business computing．
Bill Gates was born on October 28．1 955 in a family having rich business，political and community service background．His great—grandfather was a state legislator(立法者)and a mayor，his grandfather was vice president of national bank and his father was a lawyer．
Bill strongly believes in hard work. He believes that if you are intelligent and know how to apply your intelligence，you can achieve anything．From childhood Bill was ambitious, intelligent and competitive．These qualities helped him to attain top position in the profession he chose．1n school，he had an excellent record in mathematics and science．Bill’s parents came to know their son’s  intelligence and decided to send him to a private school，known for its good academic environment．It was a very important decision in Bill Gates’ life where he was first introduced to a computer．Bill Gates and his friends were very much interested in computer and formed “programmer’s Group” in late l968．
Later，Bill Gates and his close friend Allen started a new company of their own，Traf-O-Data．They developed a small computer to measure traffic flow．From this project they earned around$20，000．In 1973．he left home for Harvard University．He did well over there，but he couldn’t find it interesting．He spent many long nights in front of the school’s computer and the next day asleep in class．
Within a year．Bill Gates dropped out from Harvard．Then he formed Microsoft．Microsoft’s vision is“ A computer on every desk and Microsoft software on every computer”．His belief in high intelligence and hard work has put him where he is today．He does not believe in mere(純粹的)luck，but just hard work and competitiveness．
Bill Gates is not a greedy person．In fact，he is quite a giving person when it comes to computers，internet and any kind of funding．Several years ago, he visited Chicago’s Einstein Elementary School and announced grants benefiting Chicago’s schools and museums where he donated(捐款)a total of $1 1 0，000，a bunch of computers，and provided internet connectivity to a number of schools．Secondly，Bill Gates donated 38 million dollars for the building of a computer institute at Stanford University．Gates has decided to give away 95％of all his earnings when he retires．
小題1:．How old was Bill Gates when he retired from Microsoft in late June of 2008?
A．52．B．55．C．60．D．62．
小題2:．What does Bill Gates believe are most important in achieving success?
A．Intelligence and luck．B．Hard work and intelligence．
C．Money and interest．D．Good education and ambition．
小題3:．What is the most important turning point in Bill Gates’ life?
A．He left home for Harvard University．
B．He dropped out from Harvard University．
C．He and his friend Allen started a new company．
D．He was sent to a private school where he first studied computer．
小題4:．What kind of person can we say about Bill Gates?
A．Wealthy，greedy and successful．
B．Ambitious，Intelligent and selfish．
C．Intelligent．successful and generous．
D．Lazy，intelligent and competitive．

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科目：高中英語 來源：不詳 題型：閱讀理解

When we found him, he was a sorry sight. His clothes were torn, his hands bleeding. Before we reached him, we saw him fall. He lay a moment. Then he pulled himself to his feet, walked unsteadily a few yards through the woods and fell again.
After we got him out, we went back to find the gun that he had thrown down. His tracks showed that for two days he had circled in the forest, within 200 yards of the road. His senses were so dulled by fear and tiredness that he did not hear the cars going by or see the lights at night.
We found him just in time.
This man, like others before him, had simply been frightened when he knew he was lost. What had been a near disaster might have turned out as only a pleasant walk, if he had made a few preparations before he stepped from the highway or off a known path.
Whatever sense of direction that a man may have, it’s still largely a question of observation. A skilled woodsman always keeps an eye on his surroundings. He notes the shape of a mountain, the direction water flows through a swamp, and the way a tree leans across a path. With these in mind, he is still likely to turn around many times, but he is seldom lost.
There are exceptions, of course, and once in a while a man does come across some strange problem that puts him into the “l(fā)ost” situation. A rainstorm or sudden blizzard may catch him without a compass in his pocket. Darkness may find him in a rough area, where travel is dangerous without a light.
When this happens, the normal first reaction is the fear of being laughed at as a result of his poor knowledge in the woods. He may also be concerned about the inconvenience that he will cause his friends when he doesn’t show up. This false pride may lead him to keep on the move in a false effort to find his way against all difficulties.
The person who thinks ahead is seldom in great danger. He’ll be safe if he observes carefully, thinks ahead, and remains calm.
小題1:The writer suggested that if the man had not been found, he would have ______.
A．been shot by a gunB．become confused
C．been attacked by wild animalsD．been in great danger
小題2:According to the text, if a person gets lost in the forest, at the very beginning, he would _____.
A．worry about being laughed atB．push himself to find his way out
C．feel it is convenient to ask for help from his friendsD．feel sorry that he didn’t study hard enough
小題3:When a person tries to find his way in the woods, ________ is the most important.
A．intelligenceB．observationC．directionD．chance
小題4:The writer tells the story of the lost man as an example of people who_______.
A．go into the woods by themselvesB．don’t know how to signal for help properly
C．a(chǎn)re frightened when they think they are lostD．keep their head when they are in trouble

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科目：高中英語 來源：不詳 題型：閱讀理解

It was about midday. I’d left work early in the morning to cash a cheque. I walked along to the bank, and found that there weren’t too many people about ten or eleven customers in there, which was pretty unusual for those central city banks.
I waited until it was my turn and just went up to the desk and started to talk to the bank clerk. He had a really strange expression on his face -- just sort of blank stare at least I thought he was looking at me and then I realized he was staring over my shoulder.
I began to turn round to see what he was looking at. At the same moment the outside bank guard came flying through the door and lay face down on the floor and following him through the door were three frightening masked men. They were carrying guns; at least I think the one in front was carrying a gun. Whether or not they said anything at that point I can’t remember to this day, or whether people just automatically put their hands up I’ve just no idea.
For a few moments there was just total silence, suddenly broken by the telephone ringing and I remember thinking and wondering who was on the other end of the telephone. Nobody went to answer the telephone, so this thing just kept on ringing and ringing. Then two of the masked men went to the counter, jumped over it and got the cashiers and the bank clerks to start filling the bags with cash. While the two were getting the money, the one at the door who was covering us with the gun was a bit frightened. He started swearing at them, and telling them to hurry up, to get a move on. They jumped back over the counter. One of them slipped as he landed on the floor and fell over and the other two swore at him again. They left through the door. Warning us, “Don’t move, stay like that with your hands up for ten minutes.” And then they just disappeared. Again back to total silence. People put their hands down, I put my hands down but I just stayed exactly where I was.
小題1:What does the writer mean by saying “…a pretty unusual number for those central banks” in the first paragraph?
A．More customers than usual were staying in the bank.
B．Less bank clerks than expected were in the bank.
C．There were often more than a dozen customers in the bank.
D．More banks should be open to serve customers in the city center.
小題2: The bank clerk wore a blank expression on his face probably because ________.
A．he was feeling upset at that moment
B．he felt puzzled and sensed something terrible
C．he was required to keep silence
D．he was threatened with a gun by robbers
小題3:Which of the following is true according to the passage?
A．The customers didn’t wait in line but jumped the queue because of the confusion.
B．All the people in the bank except the writer put their hands up automatically.
C．Nobody answered the phone because all the clerks were busy with work.
D．the bank workers were forced to fill the robbers’ bags with cash.
小題4: What’s the best title of this passage?
A．A Street GangB．A Strange Bank
C．A Bank RobberyD．A Horrible Adventure

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科目：高中英語 來源：不詳 題型：閱讀理解

Count Me Out
Call me old-fashioned. Call me old. Call me what you want, but refuse to become part of this new Internet world.
I do not possess a computer at home or at the office. Actually, I stopped going to an office 35 years ago, when all communications were done with a pen, a typewriter, or, if the matter was of world-shaking importance, over the telephone. Likewise, if you like something advertised in a newspaper or magazine, you visited the shop selling it at the given address, or you phoned, the number shown. Then you spoke to the fellow and asked for further details.
Tell me what you think of the following ad that appeared the other day in the newspaper. It was for a cure for cancer and this is what it said: “Awareness is the key. Visit spfulford. com at the awareness site.” There was no address or telephone number for the site. So what do unfortunate people without a computer do it they are seeking a cure for their illness?
There are, I am told, certain advantages in having access to the Internet. You can, for example, send love messages across the world or even get married to someone that you meet online. This bit doesn’t interest me; I have been happily married for 60 years. There are, of course, other activities for Internet users besides finding love. They can pay bills, order groceries, or discuss with their doctors.
And this is by no means all. More amazing things are yet to come in the near future. I read a newspaper report recently that quoted Stephen Hawking, an important British scientist. “The complexity of a computer as it exists today is probably less than the brain of an earthworm,” he said. “But, as technology advances, computers will become more complex, and a time may come when the Internet may develop ‘consciousness.’ In other words, the Internet will be able to think, have feelings, and may well be able to act on its own.”
If Professor Hawking is right, I may change my attitude about conjurers. As I grow older each day, I would like one of those that not only thinks for me but also accepts responsibilities for all my mistakes.
小題1:What’s the meaning of the title “Count Me Out”?
A．Get me out of the Internet world.
B．Computers are trying to take control of life.
C．Modern technology pushes old people away.
D．Do not expect me to be a supporter of the Internet.
小題2:According to Paragraph 2, the author thinks computers are         .
A．unnecessaryB．convenientC．expensiveD．a(chǎn)dvanced
小題3:What might the author like about the future computer?
A．Taking blames.B．Curing illnesses.
C．Delivering messages.D．Responding to emotions.

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