Question

【題目】Directions: After reading the passage below, fill in the blanks to make the passage coherent and grammatically correct. For the blanks with a given word, fill in each blank with the proper form of the given word; for the other blanks, use one word that best fits each blank.

How to deal with Whiners(抱怨不停的人)?

There are always some people radiating negativity in the work place. For them, the temperature is never right, the boss is always a fool, the canteen food is awful, and they 【1】 (treat) unfairly.

Career experts say such habitual complainers are highly contagious(會(huì)蔓延的) , 【2】 attitude can easily affect an entire team in a company. “While some complaints might be reasonable, 【3】 are taken from thin air. You need to see between these different types and adopt the right strategy towards each,” said Li Ming, HR manager at Wal-Mart (China).

It is especially hard to deal with complaints at work 【4】 you can’t just walk away or put your colleagues’ words out of mind. If you do, it will hurt your co-workers and you might be isolated. In a team-based company you belong to a group and need to behave accordingly. But don’t show too much sympathy. Listening passively to others’ complaints could damage your image and give others the impression 【5】 you agree with them. “Listen to the whiners actively,” said HR Li. “Help them find a solution, or see 【6】 there are ways to improve the situation.”

Zhai Min, 24, a software engineer at Kingdee International Software Group in Shenzhen, found that 3 elderly workers liked to complain about everything, from 【7】 (extend) working hours to cheap hotels on business trips. “I let them talk about their opinions,” she said, “They feel better when 【8】 (tell) someone how they want things to be.”

But listening actively is far from enough. Wang Dianxue, 27, is an Internet engineer at Beijing Push Marcom Group. His co-workers always complain that their computer systems are not working properly. “I ask about the specifics and work together with them 【9】 (fix) everything technically.” he said.

HR managers believe that when staffs complain, it is more a matter of recognition than an actual problem. “The real problem is that the whiners don’t feel they are being taken seriously,” said Xu Jun, HR manager at Guangqi Honda Automobile Co., Ltd. “ 【10】 (give) them advice or perspectives attentively and the problem will usually disappear.”

Answer 1

【答案】

【1】are treated

【2】whose

【3】others

【4】because (since, as)

【5】that

【6】whether (if)

【7】extended

【8】telling

【9】to fix

【10】Give

【解析】

本題是一篇說(shuō)明文，介紹了如何正確處理工作中的抱怨。

【1】考查時(shí)態(tài)語(yǔ)態(tài)。句意：對(duì)他們來(lái)說(shuō)，溫度永遠(yuǎn)不合適，老板總是個(gè)傻瓜，食堂的飯菜糟透了，他們受到不公平的對(duì)待。they與treat之間是被動(dòng)關(guān)系，陳述的是客觀事實(shí)，所以用一般現(xiàn)在時(shí)的被動(dòng)語(yǔ)態(tài)，主語(yǔ)是they，謂語(yǔ)動(dòng)詞用復(fù)數(shù)，故填are treated。

【2】考查非限定性定語(yǔ)從句。句意：職業(yè)專家表示，這種習(xí)慣性的抱怨者具有很強(qiáng)的感染力，他們的態(tài)度很容易影響到公司的整個(gè)團(tuán)隊(duì)。此處為非限定性定語(yǔ)從句，先行詞為habitual complainers，attitude與之是所屬關(guān)系，從句中缺少定語(yǔ)，故填whose。

【3】考查代詞。句意：雖然有些抱怨可能是合理的，但另一些則是空穴來(lái)風(fēng)。some…others…構(gòu)成固定搭配，表示“一些……，另一些則……”，故填others。

【4】考查連詞。句意：在工作中處理抱怨是特別困難的，因?yàn)槟悴荒芤蛔吡酥�或者忘記同事的話。根�?jù)句意可知前后是因果關(guān)系，此處表示原因，故填because (since, as)。

【5】考查同位語(yǔ)從句。句意：被動(dòng)地傾聽(tīng)別人的抱怨可能會(huì)損害你的形象，給別人留下你同意他們的印象。此處為同位語(yǔ)從句，解釋說(shuō)明impression的內(nèi)容，從句成分完整，用that僅起連接作用，無(wú)實(shí)義，故填that。

【6】考查賓語(yǔ)從句。句意：幫助他們找到解決辦法，或者看看是否有辦法改善這種狀況。此處為賓語(yǔ)從句，從句中不缺主賓表，缺少方式狀語(yǔ)，表示“是否”，故填whether (if) 。

【7】考查非謂語(yǔ)動(dòng)詞。句意：她發(fā)現(xiàn)，從延長(zhǎng)工作時(shí)間到出差的廉價(jià)酒店，三名老年員工喜歡抱怨一切。working hours與extend之間是邏輯上的動(dòng)賓關(guān)系，表示被動(dòng)，用過(guò)去分詞作定語(yǔ)，故填extended。

【8】考查狀語(yǔ)從句的省略。句意：當(dāng)他們告訴別人他們想要的東西是什么時(shí)，他們感覺(jué)好多了。在when引導(dǎo)的時(shí)間狀語(yǔ)從句中，當(dāng)從句主語(yǔ)和主句主語(yǔ)一致且含有be的某種形式時(shí)，可省略從句的主語(yǔ)和be，本句相當(dāng)于省略了they are，they 與tell之間是主動(dòng)關(guān)系，故填telling。

【9】考查不定式。句意：我詢問(wèn)了一些細(xì)節(jié)，并與他們一起從技術(shù)上解決了所有問(wèn)題。此處表示目的，用不定式作目的狀語(yǔ)，故填to fix。

【10】考查祈使句。句意：用心地給他們建議或觀點(diǎn)，問(wèn)題通常會(huì)消失。此處為祈使句，用動(dòng)詞原形，故填Give。