6．I have had just about enough of being treated like a second-class citizen，simply because I happen to be that unfairly treated member of society---a customer．The more I go into shops and hotels，banks and post offices，railway stations，airports and the like，the more I am convinced the things are being run merely to suit the firm，the system，or the union．There seems to be a deceptive （欺騙的） new motto for so-called"service"organizations---Staff Before Service．
How often，for example，have you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to manage all the service grilles or checkout counters？Surely in these days of high unemployment it must be possible to hire cashiers and counter staff．Yet supermarkets，hinting darkly at higher prices，claim that uncovering all their cash registers at any one time would increase operating costs．And the Post Office says we cannot expect all their service grilles to be occupied"at times when demand is low"．
It is the same with hotels．Because waiters and kitchen staff must finish when it suits them，dining rooms close earlier or menu choice is cut short．As for us guests，we just have to put up with it．There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of"efficiency"and replaced by coin-eating machines which offer everything．Not to mention the tea-making kit in your room：a kettle with a mixed collection of tea bags，plastic milk boxes and lump sugar．Who wants to wake up to a raw teabag？I do not，especially when I am paying for"service"．
Can it be stopped，this worsening of service，this growing attitude that the customer is always a trouble？I angrily hope so because it is happening，sadly，in all walks of life．
Our only hope is to hammer home our anger whenever and wherever we can and，if all else fails，bring back into practice that other，older slogan---Take Our Deal Elsewhere．
67．The writer feels that nowadays customersA．
A．have become victims of modern organizations
B．a(chǎn)re unworthy of proper consideration
C．have received high quality service
D．deserve the lowest status in society
68．The writer argues that the quality of service is changing becauseC．
A．customers'demands have greatly changed
B．customers'needs have become more complex
C．the staff receive more consideration than customers
D．staff members are less considerate than their employers
69．According to the writer，long queues at counters are caused byC．
A．not having enough male staff on duty
B．difficulties in hiring more efficient staff
C．not providing enough staff on purpose to reduce budget
D．lack of cooperation between staff members
70．The writer suggests that a customerA．
A．go to other places where good service is available
B．put up with the rude manners of the staff
C．try to control his temper when ill-treated
D．be patient when queuing before checkout counters．
分析 作者認(rèn)為在當(dāng)代，我們?nèi)ハM(fèi)時(shí)受到的服務(wù)是差勁的，顧客是被欺騙的，是受害者．組織往往考慮他們自己的利益．這讓人憤怒．顧客的消費(fèi)與服務(wù)應(yīng)該是雙向的，當(dāng)沒有得到相應(yīng)好的服務(wù)時(shí)，我們應(yīng)當(dāng)?shù)絼e的地方享受服務(wù)．
解答 67 A．理解判斷題．由第一段There seems to be a deceptive （欺騙的） new motto for so-called"service"organizations，這些聯(lián)盟組織似乎有一種欺騙性的所謂的"服務(wù)"的新格言．可知作者認(rèn)為顧客是被欺騙的，是受害者，故選A．
68．C．理解判斷題．由第二段中作者所舉出的例子，顧客等待在郵局或超市，因?yàn)闆]有足夠的值班人員，食堂為了服務(wù)員提前關(guān)閉等，可看出員工得到的考慮要多于顧客，故選C．
69．C．細(xì)節(jié)理解題．由第二段 you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to manage all the service grilles or checkout counters，可知作者認(rèn)為郵局和超市排長(zhǎng)隊(duì)因?yàn)闆]有足夠的值班人員管理所有服務(wù)臺(tái)或結(jié)帳柜臺(tái)．故選C．
70．A．理解判斷題．由最后一段if all else fails，bring back into practice that other，older slogan---Take Our Deal Elsewhere，如果其他都失敗了，那就把它帶回另一個(gè)更古老的口號(hào)---我們的交易．可知作者認(rèn)為顧客的消費(fèi)與服務(wù)是雙向的，當(dāng)沒有得到相應(yīng)好的服務(wù)時(shí)，我們可以到別的地方享受服務(wù)．故選A．
點(diǎn)評(píng) 本篇文章都是理解推理題，答題的已給選項(xiàng)也一般不會(huì)和短文相關(guān)詞語完全相同，需要考生自己理解句子，延伸推理出題目答案，比一般細(xì)節(jié)理解題偏難．
