科目:高中英語 來源:同步題 題型:閱讀理解
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The five R's are five questions that we ask ourselves all the time in order to judge whether we're doing a good job for our customers, having positive vendor(小販) relationships, and dealing with our peers(同輩人)and those around us. Respect: Have you been respectful to whomever you're dealing with whether it's a customer, peer, or a vendor? And we define respect not as a respect for a superior, but a respect for someone because they walk on this planet with you. And you give them respect equally as you would do. Respond:Have you been responsive to the needs of your customer or the person you're dealing with? Many people say "You didn't react fast enough"and I actually don't agree with that philosophy. I think it's more that you're not responding fast enough. Reacting is a very emotional thing. Responding to somebody involves thinking about what you're doing so you can help them. Responding implies that you're listening to what they want and what they're saying, and you're trying to find a solution for them. Realistic:Have you been realistic about what you can or cannot do? If somebody comes to us with an unrealistic goal that they need fulfill (完成), then we need to immediately tell them that we can't do it. We will ruin our own reputation(名譽) through over promising. Responsibility: It's easy for one person to take responsibility, but it's difficult in an organization where each person has a job to do and different people are shepherding that project. Everybody has to go into it with the philosophy that this is my project and I own it collectively(共同地) with everybody else, but I'm going to make it a personal responsibility when this thing succeeds. Remembered:When you walk away from a situation with a customer, vendor, peer, or anyone in your organization, are you going to be remembered positively? And if you have done all of the other four R's, I think you are going to be remembered positively.
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科目:高中英語 來源:同步題 題型:填空題
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科目:高中英語 來源:期中題 題型:填空題
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科目:高中英語 來源:安徽省高考真題 題型:完形填空
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After spending a weekend away with my adult son, I was so impressed by his generous heart that I sent him this letter. Dear son, I want to thank you for teaching me a very 1 lesson in life by the great example you 2 . When we were eating at the café in Bondi and a person who had 3 his hamburger didn’t have enough money to pay for it, without any 4 , you went over and put the 5 $2 into his hand . When we were leaving, you 6 threw a five-cent coin onto the pavement and said 7 like, "Some kids will really enjoy 8 this." Last week, a young man 9 me in the line at a petrol station didn’t have 10 money to pay for his petrol. I asked the money collector, "How much 11 is he?" She told me he had meant to put $15 of petrol in his car 12 he had been looking at the wrong gauge (計量表) and put in 15 13 , which came to just over 14 . That is an easy mistake 15 both gauges run fast. Something made me think of you and 16 you did that night at the café in Bondi. I handed the man $6. He was so 17 and said, "But why would you do this for me?" I just smiled as I thought of you. Thank you again, son, for teaching me that "it’s 18 to give than to receive." Now when I see a five-cent coin on the 19 and want to pick it up, I think of you and leave it 20 , just in case some kid will get a kick out of finding it. Love always, Mum. | ||||
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科目:高中英語 來源:0112 期中題 題型:閱讀理解
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科目:高中英語 來源:安徽省期中題 題型:閱讀理解
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