【題目】假定你是李華，半月前你從國外某網(wǎng)站上訂購了一臺筆記本電腦和一套英文小說，昨天才到貨，且電腦不是你訂購的型號，小說也有缺頁現(xiàn)象。請就此向網(wǎng)店客服寫郵件投訴。要點(diǎn)如下：

1.介紹購物情況；

2.反映存在情況；

3.提出解決方法。

注意：1. 詞數(shù)100左右；

2.可適當(dāng)增加細(xì)節(jié)，以使行文連貫；

3.開頭和結(jié)尾已為你寫好，不計(jì)入總詞數(shù)。

Dear Sir or Madam,

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

_____________________________________________________________

Looking forward to your reply.

Yours sincerely,

Li Hua

【答案】Dear Sir or Madam,

I'm one of your customers. I'm writing to make a complaint about your goods.

To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. To my disappointment, the computer I received isn't the one I ordered. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them. I would appreciate it if you could give due attention to this matter.

Looking forward to your reply.

Yours sincerely,

Li Hua

【解析】本文屬于提綱類作文，要求假定你是李華，半月前你從國外某網(wǎng)站上訂購了一臺筆記本電腦和一套英文小說，昨天才到貨，且電腦不是你訂購的型號，小說也有缺頁現(xiàn)象。請就此向網(wǎng)店客服寫郵件投訴。要注意郵件的格式和特殊用詞。介紹購物情況，考慮用一般過去時(shí)來寫；反映存在情況和提出解決方法，考慮用一般現(xiàn)在時(shí)來寫。要點(diǎn)：1.介紹購物情況；2.反映存在情況；3.提出解決方法。這篇文章對于考生的綜合能力要求較高，要求考生有很強(qiáng)的謀篇布局的能力和組織要點(diǎn)的能力。需要注意緊扣文章主題，給出的要點(diǎn)都需要包括，缺一不可。寫作時(shí)注意準(zhǔn)確運(yùn)用時(shí)態(tài)，上下文意思連貫，符合邏輯關(guān)系，一定要契合給出的開頭，不能出現(xiàn)文章脫節(jié)問題。盡量使用自己熟悉的單詞句式，同時(shí)也要注意使用高級詞匯和高級句型使文章顯得更有檔次。

【亮點(diǎn)說明】本篇書面表達(dá)要點(diǎn)全面，結(jié)構(gòu)緊湊，是一篇較好的范文。這篇短文使用了大量的短語，為文章增色不少，如:To begin with首先，To one’ disappointment令某人失望的是。還使用了定語從句the computer I received isn't the one I ordered.和賓語從句 I hope you can solve the matter for me.增加了文章的可讀性。

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