Sales director is a position ______ communication ability is just as important as sales .
[      ]
A. which  
B. that
C. when    
D. where
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科目：高中英語 來源： 題型：閱讀理解

 

 

A. Goods for auction sales

B. Definition of bidding

C. Way to sell more goods by auction

D. Auction sales in history

E. Brief introduction to auctions

F. Making a larger profit as an auctioneer

80．

    Auctions are public sales of goods, conducted by an officially approved auctioneer. He asks the crowd assembled in the auction-room to make offers, or “bids”, for the various items on sale. He encourages buyers to bid higher figures, and finally names the highest bidder as the buyer of the goods. This is called “knocking down” the goods, for the bidding ends when the auctioneer strikes a small hammer on a table at which he stands.

81

    The ancient Roman probably invented sales by auction, and the English word comes from the Latin auctio, maning “increase” The Romans usually sold in this way the goods taken in war. In England in the eighteenth and nineteenth centuries, goods were often sold “by the candle”: a short candle was lit by the auctioneer, and bids could be made while it stayed alight.

82．

    Practically all goods whose qualities vary are sold by auction. Among these are coffee, skins, wool, tea, furs, silk and wines. Auction sales are also usual for land and property, furniture, pictures, rare books, old china and similar works of art.

83．

    An auction is usually advertised beforehand with full particulars of the articles to be sold and where and when they can be viewed by potential buyers. If the advertisement cannot give full details, catalogues are printed, and each group of goods to be sold together, called a “l(fā)ot”, is usually given a number. The auctioneer need not begin with Lot I and continue in the order of numbers: he may wait until he notices the fact that certain buyers are in the room and then produce the lots they are likely to be interested in.

84．

The auctioneer’s services are paid for in the form of a percentage of the price the goods are sold for. The auctioneer therefore has a direct interest in pushing up the bidding as high as possible. He will not waste time by starting the bidding too low. He will also play on the opponents among his buyers and succeed in getting a high price by encouraging two business competitors to bid against each other.

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科目：高中英語 來源：2012-2013學(xué)年江西南昌10所省高三第二次模擬突破沖刺（二）英語試卷（解析版） 題型：閱讀理解

BEIJING, March, 17th --The Japanese automaker Toyota will recall some 4,400 units of FJ Cruiser cars in China over seat belt flaws, China's consumer quality watchdog said Saturday.

The General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) said on its website that Toyota China will recall these imported cars produced between December 2007 and March 2013.

Toyota is busy working on the solution to the flaw and will release improvement methods before April 15, according to the administration.

This marks Toyota's second recalling this year after the auto giant announced in January that it would recall 22,869 units of Lexus IS cars in China due to wiper arm problem.

China's private auto ownership reached 93.09 million units by the end of 2012, up 18.3 percent compared with the year before. Along with the fast expanding auto market, Chinese drivers grow more concerned about the quality of their cars.

Also on Saturday, the AQSIQ said in a statement on its website that its research has basically confirmed the German automaker Volkswagen's direct shift gearbox (DSG) transmission has defects which may cause engine power failures and urged Volkswagen to recall defective cars after China Central Television (CCTV) exposed Volkswagen's gearbox defect on Friday.

To better protect the interests of Chinese consumers, the AQSIQ announced late last year that it would formulate a guideline to regulate a recall system for faulty cars.

1.What does underlined the word “recall” in the first paragraph probably mean?

A．To ask people to return a product.

B．To bring something into one’s mind.

C．To remember something from the past.

D．To ask someone to go back.

2.According to the passage, Lexus IS cars were found to have       .

A．seat belt flaws                          B．wiper arm problem

C．gearbox defect                         D．engine power failure

3.What is the purpose of regulating a recall system for faulty cars?

A．To limit the sales of imported cars in China.

B．For a better development of national automobile industry of China.

C．In order to show the authority and power of AQSIQ.

D．For a better protection of rights and interests of Chinese consumers.

4.What was China’s private auto ownership by the end of 2011?

A．About 93 million units.                   B．About 110 million units.

C．About 79 million units.                   D．About 90 million units.

5.Which of the following statements is probably NOT true according to the news?

A．Toyota will release its improvements on faulty cars in less than a month.

B．Chinese put more and more focus on the quality of their cars.

C．You may get the information about faulty cars on the website of AQSIQ.

D．It was AQSIQ that first exposed Volkswagen’s DSG defects.

 

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科目：高中英語 來源：2012-2013學(xué)年山東省高三上學(xué)期期中考試英語試卷（解析版） 題型：閱讀理解

People should be warned against using mobile phones outdoors in stormy weather because they may“be struck by lightning”，according to doctors．

Three experts have described how a teenage girl was struck by lightning while using her phone in a large London park．The girl，aged 15，recovered，but a year later was still wheelchair-bound and found to be suffering complex physical and emotional problems.

The girl also had a perforate eardrum(打孔耳膜)on the side where she had been holding the mobile phone．She was having general recovery in Northwick Park Hospital，Middlesex．

Swinda Esprit，a senior house officer, said that while the brain and muscle damage was similar to that of many lightning victims—who can experience heart attacks on being struck—the ear problems were not．

She said that the damages were particularly relevant for people who might be involved in less serious lightning incidents，who might otherwise recover, but would never get their full hearing back if struck while on the phone．

“We were shocked by the damage，which is why we wanted to draw attention to it，”Dr Esprit said．“A year on and she still was suffering these difficult hearing．”

They added that three other cases had been reported in newspapers in China，South Korea，and Malaysia．In the Malaysian case，a sales executive was killed by lightning while talking on his phone during a thunderstorm near Kuala Lumpur．

“All these events resulted in death，”the doctors wrote．“This rare phenomenon is a public health issue，and education is necessary to stress the risk．”

The Australian Lightning Protection Standard recommends that metallic objects，including cordless or mobile phones，should not be carried outdoors during thunderstorms．However, “the United States National Weather Service says on its website that both are safe to use “because there is no direct path between you and the lightening”．

Paul Taylor, of “the Met Office'’，said the ear injuries were a consequence of mobile phones being metal，and not related to radio waves．

Mr. Taylor said that mobile phones should be treated as another piece of metal，similar to carrying coins or wearing rings，and people need to be warned against the possible danger．

1.What do we know about the teenage girl?

A．She was struck by lightning at schoo1．

B．She completely recovered from being struck．

C．She still suffered from mental problems．

D．She had to press her ear all day．

2.It can be inferred that damage done by lightening while using mobile phones      .

A．is more serious than that when one is not using a mobile phone

B．can be healed quickly except for heart attacks

C．is less serious because the victims can usually recover

D．is mainly in the brain and muscle of the victims

3.Why did doctors stress the risk about using phones outside in lightening?

A．Because more people are faced with it．

B．Because some deaths have been caused．

C．Because lightning is harmful for the brain．

D．Because a teenage girl got killed．

4.We can infer from the last three paragraphs that        .

A．both cordless and mobile phones are safe to use outside in lightning

B．there is no direct connection between lightning and ear injuries at all

C．opinions differ as to whether it is safe to use mobiles phones in lightning

D．ear injuries are the result of carrying coins or wearing rings in lightning

5.The purpose in writing this passage is       .

A．to draw attention to the risk of using mobile phones in lightening

B．to focus on various damages done to lightning victims

C．to tell us the news that a teenage girl was struck by lightning

D．to stress the danger of making phone calls in lightning

 

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科目：高中英語 來源：河南省2009-2010學(xué)年高二校內(nèi)競賽試題（英語） 題型：閱讀理解

High-quality customer service is preached(宣揚(yáng)) by many ,but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.

“Storytelling hurts the boss and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be bad to bosses.

According to the research, shoppers who bought clothing met the most problems. ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞滿了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided fight between those eyeing the same parking space.

Bosses can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filling complaints to the boss, instead of complaining to the rest of the world. Bosses are hard-pressed to improve when they have no idea what is wrong.

1. Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved.

D. Customers have no easy access to store managers.

2. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?

A. New customers are sure to replace old ones.

B. It is not likely the shopper can find the same products in other stores.

C. Most stores provide the same

D. Not complaining to the manager causes the shopper some trouble too.

3. Shop owners often hire moonlighting police as parking attendants so that shoppers_____

A. can stay longer walking in the store  B. won’t have trouble parking their cars

C. won’t have any worries about safety  D. can find their cars easily after shopping

4. What contributes most to smoothing over issues with customers?

A .Manners of the salespeople   B. Hiring of efficient employees

C. Huge supply of goods for sale   D. Design of the store layout.

5. To achieve better shopping experiences, customers are advised to _________.

A exert pressure on stores to improve their service

B. settle their problem with stores in a diplomatic（外交）way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

 

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科目：高中英語 來源：山東省2009-2010學(xué)年高一下學(xué)期期末考試試題（英語） 題型：閱讀理解

C

Restaurants in Europe, the United States and Japan are testing technology to let diners order their food direct from a screen at their table instead of depending on a fellow human being to note their choice.

Besides cutting costs, companies that sell the “e-menus” argue the bytes-for-bites way has a new value that can attract younger customers, and various photographs of steaks and gooey desserts attract diners to order more. It also could extend the TV dinner. How about a computer game dinner?

“It's about impulse-buying,” said Adi Chitayat, Conceptic’s CEO. “If a person starts looking at pictures of chocolate cake, the chances are he'll order it.” Frame, a restaurant in Tel Aviv with the system, is said to have its sales on tables with the e-menu  increased by about 11% . Customers often call ahead to reserve （預(yù)定）spots equipped with screens, manager Natalie Edry told Reporters.

At one of the e-menu tables, IT worker Gil Uriel and his young family were enthusiastic as they checked out pictures of the dishes on offer and squabbled（爭吵） over desserts. “It’s more visual,” says Uriel, as his children clicked away furiously on a games function between courses. “We can still choose, we can still argue —but it’s much easier when we can all see it.”

1．The following are the advantages of “restaurants with” EXCEPT that_______.

A．eating in them is more comfortable

B．the restaurants can save a lot of money

C．they can attract more youngsters to the restaurants

D．customers can see the pictures of their ordered foods

2．The underlined word “impulse—buying” in the 3rd paragraph means_______

A．having no idea in buying things

B．being uninterested in buying things

C．having no patience in buying things

D．being encouraged in buying things

3．According to the last paragraph, we know that_______.

A．costomers feel little interest in the e-menus

B．e-menus only attract a small number of customers

C．it still takes time for e-menus to be widely accepted

D．restaurants of this kind are refused by customers

4．The best title of this passage may be “_______”.

A．Computers in restaurants

B．Restaurants try e-menus

C．Modern restaurants

D．Great changes in restaurants

5．This passage might be taken from_______

A．a(chǎn) food guide           B．a(chǎn) website

C．a(chǎn) traveling magazine       D．classic advertisements

 

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