The Sunday of May is Mother’s Day and a time to be _____________ to our mothers.
A. concerned B. kind
C. grateful D. honest
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科目:高中英語 來源:2014-2015學(xué)年江蘇宿遷劍橋國際學(xué)校高一上期中英語試卷(解析版) 題型:單項(xiàng)填空
—Did you watch the live broadcast of Gangnan Style last night?
—Yes, I _____ so excited for a long time.
A. didn’t feel B. wasn’t feel
C. haven’t feel D. hadn’t feel
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科目:高中英語 來源:2014-2015學(xué)年湖北黃石第三中學(xué)高二上期中英語試卷(解析版) 題型:閱讀理解
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(贈券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Effects of customer complaints on business.
B. Tips for handling complaints from customers.
C. Importance of dealing with customer complaints.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with
B. are sometimes beneficial
C. can actually be avoided
D. are really quite annoying
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. believable B. touching
C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint impatiently.
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科目:高中英語 來源:2014-2015學(xué)年湖北長陽第一高級中學(xué)高一上期中英語試卷(解析版) 題型:閱讀理解
Donald Watson was a man who thought very much about the food he ate. He was born in yorkshire, England , in September 1910. And he died in November 2005, at the age of 95. That is a very great age. Watson explained that it was because he never ate any food from animals.
When he was a boy , Watson stayed on a farm. .He loved to see the animals. He said that they gave so much to people. And all the animals were so friendly. Then , one day , he saw a man killing a pig . He was very sad. . From then on, Watson decided that he would never again eat meat . Twenty years later he decided that he wouldn’t eat anything from animals, such as milk, cheese or eggs. He became vegan (素食主義者).
Watson formed a group called “The Vegan Society”. In its newspaper, The Vegan Society thought it was terrible and wrong to eat food from animals. At first, there were not many people who agreed with him . They thought it was crazy to do it .Most people thought it was too difficult and unhealthy. However, over time , more and more people began to agree with Watson and The Vegan Society.
People become vegans for many reasons. Watson and his friend stopped eating because they loved animals. They believed that it was wrong to hurt another living thing .
Now, people also become vegans for environmental reasons. Keeping animals takes a lot of resources(資源), including water and food. Also, in some places, people are cutting down trees to create more land for cows. By avoiding food from animals, vegans hope to protect these forest areas.
Finally, just like Watson, some people believe that being a vegan is healthier. They believe that food from animals causes heart problems, a high body weight and many other health problems.
1. We know from the text that Watson __________.
A. lived a very long life
B. refused to eat meat at 20
C. helped kill a pig on a farm
D. enjoyed good food very much
2. The underlined word “it’ in paragraph 3 means “ ________”.
A. agreeing with Watson
B. publishing a newspaper
C. forming “The Vegan Society”
D. avoiding all food from animals
3. Watson refused to eat meat ______.
A. because of his love of animals
B. because of environmental reasons
C. because he had a lot of health problems
D. because keeping animals needs lots of resources
4. What’s the best title (標(biāo)題)for the text?
A. Donald Watson : a new way to eat
B. Animal protection in England
C. The Vegan Society:a special group
D. Healthy eating habits
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科目:高中英語 來源:2014-2015學(xué)年湖北長陽第一高級中學(xué)高一上期中英語試卷(解析版) 題型:單項(xiàng)填空
Judy and I are flying to London for a holiday and I will ________ the chance to practice my spoken English.
A. get used to B. catch up with
C. go through D. make use of
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科目:高中英語 來源:2014-2015學(xué)年河南淅川第二高級中學(xué)高二上第二次月考英語試卷(解析版) 題型:其他題
語法填空(共10小題,每小題1.5分,滿分15分)
People have known the 1. (important) of keeping healthy and good life habit. Everyone2. ( want) to keep in good health. to keep healthy, we should have a balance 3. ( balance) diet.
What should we do to keep healthy? I think 4. is important to have a good habit. We shouldn’t spit(吐痰) in public places or throw litter(垃圾)about. We must make it rule to wash our hands before meals or 5. toilets(廁所). It is important to go to bed early and get up early. It will keep us 6. (activity) during the day.( Do) 7. morning exercises every day is also good 8. our health. We should keep the windows open when we are sleeping. We should have more water, fruit9. vegetables. Above all, we should keep our hearts in a good state . do you agree with me?
The better we get into good eating habits, the10. ( happy) our life will Become。
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科目:高中英語 來源:2014-2015學(xué)年河南扶溝高級中學(xué)高一上第一次考試英語試卷(解析版) 題型:書面表達(dá)
現(xiàn)在,越來越多的學(xué)生開始意識到學(xué)習(xí)英語的重要性,但是一些學(xué)生發(fā)現(xiàn)在日常生活中很少有說英語的機(jī)會。假設(shè)你校學(xué)生會決定舉辦一次英語口語競賽,請根據(jù)以下提示,寫一則100詞左右的英語海報(bào)。
目的:提高同學(xué)們的英語口語能力
時(shí)間:12月8日下午2:00-5:00
地點(diǎn):校會議室
評委:3名外教和7名外語老師
獎(jiǎng)品:一臺筆記本電腦(獲得第一名的學(xué)生)
參賽對象:全校學(xué)生
(海報(bào)發(fā)布時(shí)間:10月8日)
參考詞匯:英語口語 oral English
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科目:高中英語 來源:2014-2015學(xué)年河南扶溝高級中學(xué)高二上第一次考試英語試卷(解析版) 題型:閱讀理解
Peter Onruang, a Hollywood businessman, has paid $310,000 to clone his best friend Wolfie, a lovely dog. He said, “Wolfie was more than just a pet to me.” Wolfie died two years ago, at the age of 15. But long before she and her sister Bubble passed away, Onruang had plans to bring them back to life. Onruang said, “I buried them at home. Each time I visit them, I say, ‘Hi, I’m making a new body for you.’”
Finally, Onruang found the South Korean biotechnology company RNL Bio, which can and will clone animals. Onruang collected his dogs’ stem cells (干細(xì)胞), and then he started a website MyFriendAgain.com, so he could earn and save the $310,000 that the cloning would cost.
The new dogs should look identical (完全相同的) to Wolfie and Bubble. When the cloning process is done, Onruang may end up with several clones of each dog. But Onruang admits he’s still not sure that they will be exactly the same.
Scientists cloned the first animal, a sheep named Dolly, in 1996 in Scotland. That project has raised ethical (倫理的) questions about where science should draw the line. Another question is whether such technique will lead to a day when humans could be cloned.
“If I had an opportunity to clone myself, I would do it readily,” Onruang said. “Because it’s me, I’m raising myself. I have already known exactly my strengths and weaknesses. This person is going to be the new and improved me, and will live the life I’ve always wanted to live.”
1.Onruang started the website MyFriendAgain.com in order to .
A. encourage more people to clone their pets
B. draw people’s attention to cloning
C. raise money to pay for the cloning
D. collect his dog’s stem cells
2.The purpose of the fourth paragraph is to tell us .
A. when and where scientists cloned the first sheep Dolly
B. people are in favor of the clone technology
C. cloning will be of great benefit to humans
D. there are arguments about the clone technology
3.What is Onruang’s attitude towards cloning humans?
A. He is enthusiastic about it.
B. He doesn’t care about it.
C. He strongly opposes it.
D. He never thinks about it.
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科目:高中英語 來源:2014-2015學(xué)年福建閩清高級中學(xué)等四校高二上期中英語試卷(解析版) 題型:書面表達(dá)
國慶長假引發(fā)了人們對于旅游景點(diǎn)該不該漲價(jià)的熱議。上周你們班對此進(jìn)行了一次熱烈的討論。請根據(jù)下面的討論結(jié)果完成短文。
大約90%認(rèn)為不該漲價(jià) | 10%認(rèn)為可以適當(dāng)漲價(jià) |
1.旅游景點(diǎn)是公共資源; 2.更多的人可以享受美景; 3.漲價(jià)會增加人們的經(jīng)濟(jì)負(fù)擔(dān)。 | 1.景點(diǎn)建設(shè)及維護(hù)費(fèi)用增加; 2.避免超負(fù)荷的游客量對景點(diǎn)造成破壞。 |
你的觀點(diǎn):…… | |
要求:1.詞數(shù)120左右,可以適當(dāng)增加細(xì)節(jié),以使行文連貫;
2.詞匯:景點(diǎn)scenery spot;維護(hù)maintenance。
注意:開頭已給出,不計(jì)入總詞數(shù)。
Last week my class had a heated discussion about whether prices of scenery spots should be raised.The students held different opinions about it.
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