【題目】概要寫作

閱讀下面短文，根據(jù)其內(nèi)容寫一篇60詞左右的內(nèi)容概要。

When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保單),or any other records that might help, at the store of buying. In most cases, this action will produce results.

However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.

Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo(立體音響) does not work.”.

The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.

【答案】

After buying something wrong, a consumer can show the guarantee at the store of purchase. If that doesn’t work, he or she can make a polite complaint to the store manager in person, on the phone or in letter. If this also can’t lead to the desired result, the consumer can warn the seller he or she will take legal action or turn to some organizations for help.

【解析】

試題分析：本文屬于讀寫任務(wù)，考生首先要歸納短文大意，提煉出討論的中心思想，在完成開放性作文時，首先要選擇自己熟悉的短語或者句型，在你的能力范圍之內(nèi)，選擇句式時要賦予變化，因為這樣你才可以更好的駕馭

【亮點說明】范文中運用一些常見的短語make a complaint to 對。。抱怨；lead to導(dǎo)致；take action 采取措施；If this also can’t lead to the desired result, the consumer can warn the seller he or she will take legal action or turn to some organizations for help.這個句子運用到if引導(dǎo)的狀語從句；

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