11．How to make a successful apology
Have you done something that you feel bad about？Is there a person who you have treated badly？Do you need to say"I am sorry"to someone？Here are five things you can do to have a successful apology（道歉）．
●Make your apology real．（36）DPeople can tell if you take responsibility for what you did or if you are lying．
●Do not make excuses．（37）EIt is saying that you were wrong to do it．（38）BAn apology should show that you have learned from what you did．Show that you mean what you say．
Make it clear that you are apologizing．Just saying"I am sorry"is not enough．Talk about what you did and then say you feel bad about doing it．（39）GBe prepared for the unexpected．Be prepared for it to take some time for your apology to be accepted．This may be a long moment，a few minutes，or even days or weeks．The person may stay angry with you．（40）A．

A．Be patient and hopeful
B．Make a promise to change
C．Choose the right time to apologize
D．An apology will be better accepted if it is sincere
E．An apology is not explaining why you did something
F．You can give your apology to the other person as a letter
G．It is important that the person knows you are apologizing．

分析 本文屬于說(shuō)明文閱讀，作者通過(guò)這篇文章主要向我們描述了如何真誠(chéng)的道歉的一些技巧．

解答 36．D．推理判斷題．根據(jù)后文People can tell if you take responsibility for what you did or if you are lying可知道歉會(huì)被更好的接受，如果它是真誠(chéng)的；故選D．
37．E．推理判斷題．根據(jù)后文It is saying that you were wrong to do it可知道歉不需要解釋你為什么那么做的原因；故選E．
38．B．推理判斷題．根據(jù)后文An apology should show that you have learned from what you did．Show that you mean what you say可知要作出改變的承諾；故選B．
39．G．推理判斷題．根據(jù)前文Make it clear that you are apologizing．Just saying"I am sorry"is not enough可知要讓人知道你在道歉時(shí)很重要的；故選G．
40．A．推理判斷題．根據(jù)前文This may be a long moment，a few minutes，or even days or weeks．The person may stay angry with you可知道歉要耐心并且懷抱希望；故選A．

點(diǎn)評(píng) 七選五閱讀是完成性閱讀，和完形填空很類似，不同的是一個(gè)選詞，一個(gè)選句子．解題時(shí)，要注意上下文語(yǔ)境，充分考慮信息詞（選項(xiàng)中和空格前后句子中相同或相近的詞），選出最符合語(yǔ)境的句子．

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