【題目】語(yǔ)法填空（共10小題，每小題1.5分，滿(mǎn)分15分）

Worker: Customer Service, Anthony Grant speaking. 【1】 can I help you?

Customer: I can’t believe this is happening! I called and ordered a 32-inch bag last Friday, 【2】 today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we’re taking off on Saturday. It’s only three days away. What am I 【3】 (suppose) to do?

Worker: I’m really sorry, madam. I 【4】 (check) it right away. Would you please tell me your order 【5】 ?

Customer: 【6】 is CE29.

Worker: Er, just a moment. I do apologize, madam. There does seem to be a mistake. I’ll have the correct size bag 【7】 (send) to you by over-night mail right away. It shall arrive by this Friday. It will be 【8】 time for your Saturday trip. Again I apologize for any 【9】 (convenient) caused by out mistake. I promise it won’t happen again.

Customer: OK. Well, thank you.

Worker: Thank you, madam, for choosing Linch Mail Order Company. I hope you have 【10】 wonderful vacation.

【答案】

【1】How

【2】but

【3】supposed

【4】will check

【5】number

【6】It

【7】sent

【8】in

【9】inconvenience

【10】A

【解析】

試題分析：本文講的是一位顧客買(mǎi)了一個(gè)包，但是收到的包的尺碼是錯(cuò)誤的，從而向客服投訴并最終得到了滿(mǎn)意的解決。

【1】How考查副詞。我能怎樣幫助您，用how。

【2】but考查介詞。買(mǎi)的是32英尺的包，收到的是24英尺的，表轉(zhuǎn)折，用but.

【3】supposed考查動(dòng)詞。supposed to do應(yīng)該做，我現(xiàn)在應(yīng)該怎么做，用supposed。

【4】will check考查動(dòng)詞時(shí)態(tài)。我馬上確認(rèn)，用將來(lái)時(shí)，用will check。

【5】number考查名詞。訂單號(hào)，用 number。

【6】It考查代詞。指代order number，用it。

【7】sent考查動(dòng)詞語(yǔ)態(tài)。包是被送的，用被動(dòng)語(yǔ)態(tài)，用sent。

【8】in考查介詞。In time，及時(shí)，用in。

【9】inconvenience考查名詞。我為因我們的錯(cuò)誤造成您的困擾而道歉，用inconvenience。

【10】a考查冠詞。vacation為單數(shù)，用a。

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