【題目】

【1】What is the purpose of this email?

A. To introduce the hotel to the guest.

B. To tell the guest how to cancel the reservation.

C. To show the hotel’s appreciation for the reservation.

D. To inform the guest of cancellation rules and request confirmation.

【2】Which of the following is true about cancellation policy?

A. You can’t cancel the reservation.

B. You can call to cancel the reservation.

C. You can’t get any refund if you cancel the reservation at arrival.

D. You can get full refund if you cancel the reservation before arrival.

【3】What do we know about the reservation status(狀態(tài))?

A. It has been confirmed.B. It needs to be confirmed within 3 days.

C. It has been cancelled.D. It will be cancelled within 3 days.

【答案】

【1】D

【2】C

【3】B

【解析】

這是一篇應(yīng)用文。本文是一封電子郵件，由酒店發(fā)給客人確認(rèn)訂單并介紹了取消預(yù)訂的規(guī)則。

【1】推理判斷題。根據(jù)we kindly inform you that our GROUP cancellation policy applies as below可知酒店告知了客人取消規(guī)則；根據(jù)信的最后一段“We kindly ask you to confirm and agree to this email within the next 72 hours to confirm….可知酒店提醒客人要在72小時(shí)之內(nèi)確認(rèn)訂單，否則酒店會(huì)保留取消預(yù)訂的權(quán)利。綜上，酒店寫信給客人一是為了告訴客人取消的規(guī)則，二是要求客人確認(rèn)訂單，故選D項(xiàng)。

【2】細(xì)節(jié)理解題。根據(jù)All cancellations received later than 4 weeks before arrival are non-refundable可知在到達(dá)之前四周以內(nèi)的取消不能退款。所以如果你在到達(dá)的時(shí)候取消訂單，將不能退款。故選C項(xiàng)。

【3】細(xì)節(jié)理解題。根據(jù)“We kindly ask you to confirm and agree to this email within the next 72 hours to confirm可知確認(rèn)要在72小時(shí)也就是三天之內(nèi)完成，故選B項(xiàng)。

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