7．你是李華，兩周前你從網(wǎng)上一套書蟲系列讀物（BookwormSeries）昨天才到貨，且包裝破損，數(shù)量不足．請(qǐng)就此向網(wǎng)店客服寫郵件投訴．要點(diǎn)如下：
1．介紹購(gòu)物情況
2．反映存在問(wèn)題
3．提出解決方案
注意：
1．詞數(shù)100詞左右
2．可適當(dāng)增加細(xì)節(jié)，使行文連貫
3．開頭結(jié)尾已給出，不計(jì)入總詞
Dear sir or Madam，
I'm one of your customers．I ordered a set of Bookworm Series on your website two weeks ago，but I didn't receive them until yesterday．（介紹購(gòu)物情況）
And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．【高分句型】To make matters worse，it is not a complete set，as I found one book missing．【高分句型】（反映存在問(wèn)題）
It's bad to have received such poor service，and I believe I have every right to ask you to deal with this problem．I hope that you either return my money or deliver a new set of books to me．Besides，I'd like to be informed of the process of your dealing with my complaint．（提出解決方案）
Looking forward to your reply．
Yours sincerely
Li Hua．

分析 本文是一篇提綱作文．根據(jù)所提供的材料信息，向網(wǎng)店客服寫一封電子郵件．投訴兩周前詞網(wǎng)上訂購(gòu)的一套英語(yǔ)書蟲系列讀物到貨時(shí)包裝破損，數(shù)量不足的問(wèn)題．寫作時(shí)人稱以第一人稱和第三人稱為主，時(shí)態(tài)以一般現(xiàn)在時(shí)為主．寫作要點(diǎn)：1．介紹購(gòu)物情況； 2．反映存在問(wèn)題； 3．提出解決方案．重要短語(yǔ)：order sth （訂購(gòu)某物），a set of…（一套），on your website （在網(wǎng)上），much to one's disappointment（使某人失望是），be packed up （打包），be torn（被撕壞），to make matters worse（使事情更糟的是），have every right to （有權(quán)做某事），deal with （處理），be informed of（被通知，被告知某事），the process of （…的過(guò)程），look forward to（期望…）．
【高分句型】
1．And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．短語(yǔ)"much to my disappointment"意為"使某人失望的是"結(jié)構(gòu)為"much to one's+名詞/to one's great+名詞"，使某人的…是，如：much to one's surprise/joy等．句中有"so+形容詞+that+從句"，意為"如此…以致于…"，引導(dǎo)結(jié)構(gòu)狀語(yǔ)從句．
2．To make matters worse，it is not a complete set，as I found one book missing．句中由as引導(dǎo)的時(shí)間狀語(yǔ)從句，"當(dāng)…的時(shí)候"．"To make matters worse，使事情更糟的是"，在句中作獨(dú)立成分．

解答 Dear sir or Madam，
　　I'm one of your customers．I ordered a set of Bookworm Series on your website two weeks ago，but I didn't receive them until yesterday．（介紹購(gòu)物情況）
And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．【高分句型】To make matters worse，it is not a complete set，as I found one book missing．【高分句型】（反映存在問(wèn)題）
      It's bad to have received such poor service，and I believe I have every right to ask you to deal with this problem．I hope that you either return my money or deliver a new set of books to me．Besides，I'd like to be informed of the process of your dealing with my complaint．（提出解決方案）
      Looking forward to your reply． 
 
                                                                                                                                                                                                 Yours sincerely，
                                                                                                                                                                                                    LI Hua

點(diǎn)評(píng) 英語(yǔ)寫作是一項(xiàng)主觀性較強(qiáng)的測(cè)試題．它不僅考查學(xué)生的寫作基礎(chǔ)而且還考查學(xué)生在寫作過(guò)程中綜合運(yùn)用語(yǔ)言的能力．在撰寫時(shí)要注意主謂語(yǔ)一致，時(shí)態(tài)呼應(yīng)，用詞貼切等．要提高英語(yǔ)寫作水平，需要兩方面的訓(xùn)練：一是語(yǔ)言基礎(chǔ)方面的訓(xùn)練，要有扎實(shí)的造句、翻譯等基本功，即用詞法、句法等知識(shí)造出正確無(wú)誤的句子；二是寫作知識(shí)和能力 方面的訓(xùn)練以掌握寫作方面的基本方法和技巧．

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