8. Tens of thousands of people have been killed by natural________________ (災(zāi)難)in the past 5 years.

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About ten men in every hundred suffer from colour blindness in some way. Women are luckier; only about one in two hundred is affected in this matter. Perhaps, after all, it is safer to be driven by a woman！

  There are different forms of colour blindness. In some cases a man may not be able to see deep red. He may think that red, orange and yellow are all shadows of green. Sometimes a person cannot tell the difference between blue and green. In rare cases an unlucky man may see everything in shades of green―a strange world indeed.

Colour blindness in human beings is a strange thing to explain. In a single eye there are millions of very small things called "cones". These help us to see in a bright light and to tell difference between colours. There are also millions of "rods"? but these are used for seeing when it is near dark. They show us shape but no colour.

Some insects have favourite colours. Mosquitoes prefer blue to yellow. A red light will not attract insects, but a blue lamp will. In a similar way human beings also have favourite colours. Yet we are lucky. With the aid of the cones in our eyes we can see many beautiful colours by day, and with the aid of the rods we can see shapes at night. One day we may even learn more about the invisible colours around us.

1.The passage is mainly about .

  A.    colour and its surprising effects

B.    women being luckier than men

C.    dangers caused by colour blindness

D.    colour blindness

2.    According to the passage, with the help of the "cones", we can .
A. tell different shapes                         B. see in a weak light

C. kill mosquitoes                            D. tell orange from yellow

3.Why do some people say it is safer to be driven by women?

  A.    Women are more careful.

B.    There are fewer colour-blind women. ,'

C.    Women are fonder of driving than men.

D.    Women are weaker but quicker in thinking.

4.Which of the statements about the colour-blind is TRUE?

  A.    Not all of them have the same problem in recognizing colour.

B.    None of them can see deep red.

C.    None of them can tell the difference between blue and green.

D.    All of them see everything in shades of green.

5.We can attract and kill mosquitoes by using a .

A. red light          B. yellow light     C. blue light           D. green light

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It is universally known that people cannot succeed or achieve their targets without a strong will. One of the most typical examples is that in the present society, a

growing number of people fail 35.      (quit)smoking just because of their poor willpower during the process. Some factors may explain this phenomenon 36.   follows. For one thing, no one can deny the fact 37.     insistence is the key to accomplishing   one's   task. Therefore, sticking to one's 38.   (origin) aim is significant. 39.     many people will stop smoking a couple of days after they have made their determination, only a few of them can succeed in the end. For 40.    ， many people can't resist various temptations (誘惑)around them. In

41.   case, those who want to quit smoking may be 42.     ( easy) affected by the smoking fellows around them. From what 43.   (discuss) above, we may safely come to the conclusion that only by concentrating on the target and sticking to it 44.    we succeed.

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No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints (投訴)can be a great source of information for organizations to make corrections as well as further improvements. 9

1.    You should listen actively to what the customer has to say by keeping comfortable eye contact. 10

2.    11 It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer

that you've accepted the responsibility and provide him with choices or otherwise make sure you'll do something about his complaint.

3.    Talk with the customer and discover the best means to solve his problem. 12 In this case it's im?portant to let your customer know an estimation(估計) of how long it'll take to take action on his complaint.

4.    A simple "thank you" is one way to let the cus?tomer know you appreciate the time and effort he has taken to  inform  you  about   a   problem  with your company's service or products that you need to know about.

5.    Create a procedure for recording different types of customer complaints. 13

 

A.    Listen to your customer's complaints and you can improve your service.

B.    There will be times when you'll be unable to solve the issue immediately.

C.    When receiving a complaint, you should apologize for the failure the customer has identified.

D.    They are a valuable source of information to deter?mine various root causes that need to be addressed with?in your company.

E.    So it's important to learn to deal with customer com?plaints effectively.

F.    Don't feel ashamed of the failure in your service or products.

G.    You should also show your customer that you do un?derstand him.

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3. After he died， he was b_________ _ with his wife in the country.

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3.If you keep driving your car like that, you'll_________________________ (結(jié)束)in hospital sooner or later.

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5. 當他很小的時候，他的父母就去世了，除了一座破舊的老房子外什么也沒給他留下。

When he was very young, his parents died, _____________________________ but a poor old house.

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4.Henry has taken _______________the running of the family firm from his old father.

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Long before ， there was a large mountainside ，where rested an eagle's nest with four large eagle eggs.One day 25.    earthquake rocked the mountain, causing one of the eggs to roll down the mountain to a chicken farm 26.    (locate) in the valley below. The chickens were kind enough to care for the eagle's egg, and an old hen volunteered to nurture(養(yǎng)育)and raise the large egg.

One day, the egg hatched and a beautiful eagle was born. Sadly, 27,     ， the eagle was raised to be a chicken. Soon  the eagle believed he was nothing more 28.     a chicken. The eagle loved his present family, but his spirit cried out 29.    more.

While playing on the farm one day, the eagle happened to notice a group of mighty eagles soaring in the skies. "Oh," the eagle cried, "I wish I could soar like those birds.

The chickens roared with 30.   (laugh),"You cannot soar with those birds. You are a chicken and chickens do not soar.The eagle continued staring at his real family up

above, 31. ( dream) that he could be with them.   Each time the eagle would let his dreams 32.   (know), he was told it couldn't be done.That is 33.  the eagle learned to believe. The eagle, after time, stopped dreaming and continued to live like a chicken. Finally, after a long life as a chick?en, the eagle passed away.

You become 34.     you believe you are.

So, if you ever dream of becoming an eagle, follow your dreams -" not the words of a chicken.

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