_____ hold of the rope and we'll pull you out of the well.

[　　]

A．Catch　　　　　　B．Getting

C．To take　　　　　　D．If you catch

Children of all ages love birthday parties at the Staten Island Zoo. Where else can you invite real party animals to join in the fun?

       Who is invited?

       Parties at the Staten Island Zoo are designed for children who are turning 4 years old and older, with a maximum group size of 15 children and 4 adults．Along with your human guests，2-3 live animals will also be invited into your party room. No need for more introductions. By the end of your party, our teachers will make sure everyone is well familiar with their new scaly(有鱗的)，feathery or furry friends．

       What is included?

       Each party lasts an hour and a half (two hours if pizza is included) and includes live animal demonstration，games or stories，and animal skills．Each member will receive a goodie bag to take home for fun. Besides, birthday invitations will be given to you for giving to your guests．

       Birthday party themes

      Choose from four different themes：   

  Animal Tracks

       Discover different types of animal’s feet and their purpose．Track some animals and then make a take home plaster mold(石膏模型)．

  African Savannah

      Join in the fun at exploring the mysteries of the African Savannah．Learn about favorite foods of the Savannah’s people and make an animal mask to enjoy the fun．

       Tropical Rainforest

  Listen to the sounds of the jungle and find where the animals live．Create a colorful rainforest bird.

      Barnyard Friends

      Stories, games, activities and crafts will all focus on the differences between wild and domestic animals．Make a small bookmark to use at home．

      Costs

      Pizza，ice cream cake，juice and party (includes cutlery, paper plates, cups and napkins) --- $370 Staten Island Zoo members／$400 non．Members．

      Party only --- $250 Staten Island Zoo members／$275 non．Members

What’s special about the birthday parties at the Staten Island Zoo?

A．There are 19 people in one party at least．

B．Parties are intended for those who are just 4 years old．

C．It is necessary to introduce the strangers at the parties．

D．Live animals will take part in the birthday parties．

If you choose a theme of Tropical Rainforest，what kind of works of art can you make?

A．A take-home plaster mold． B．A colorful rainforest bird．

C．An animal mask．              D．A small bookmark to use at home．

A non-member who only plans to hold a party at the Staten Island Zoo should pay______.

A．$250    B．$275     C．$370               D．$400

What can we learn from the passage?

A．All birthday parties last one and a half hours．

B．We should buy birthday invitations for our guest at the zoo．

C．Animals will make a performance at the party．

D．Any party member will be given a bag to store rubbish at the party．

Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.
【小題1】 Before calling, you have to _____.

A．stay at your company only	B．learn important data and figures by heart
C．get things ready for the communication	D．choose the right time and place

【小題2】 During the call, it is unsuitable to _____.

A．be decisive

B．be heard in low spirits

C．check your notes

D．get feedback

【小題3】 What does the underlined word “courteous” in the passage mean?

A．Polite.

B．Active.

C．Effective.

D．Correct.

One of the keys to being successful is persistence（堅(jiān)持）．Once you have determined exactly what you want to achieve, you must take active action in order to succeed.
One of the things you'll notice on your journey towards your goal are roadblocks. That is, you will come across obstacles（障礙） to discourage your progress. Actually, they are a part of life. Everyone would have every success they ever wanted if there were no obstacles. Your job is to be persistent and work through those obstacles. If you find little or no obstacles along the way, chances are that you are not really challenging yourself. And when you do reach your goal, you won't experience the feeling of "sweet success". Make your goal a challenging one!
If you take the time to study any successful person, you will learn that the vast majority of them have had more "failures" than they have had "successes". This is because successful people are persistent; the more they stumble（絆倒）and fall, the more they get right back up and get going again. On the other hand, people that don't get back up and try again, never reach success. For example, Walt Disney was turned down 302 times before he got financing for his dream of creating the "Happiest Place on Earth". Today, due to his persistence, millions of people have shared "the joy of Disney".
Having known these facts, keep in mind that you must constantly reevaluate（再評(píng)估）your circumstances and the approach you are using to reach your goal. There is no sense in being persistent at something that you are doing incorrectly! Sometimes you have to modify（修改）your approach along the way. Every time you do something you learn from it, and
therefore find a better way to do it the next time.
Today is the day to begin your journey, using consistency and persistency, towards tomorrow's successes!
【小題1】The author seems to hold the belief that      .

A．challenges we come across are beneficial

B．obstacles will surely lead to someone’s success

C．the more obstacles we have, the more discouraged we feel

D．it’s rewarding to enjoy the feeling of“sweet success”

【小題2】Which can be inferred from the text?

A．Making a practical goal will ensure your success.

B．Having a beautiful picture will lead to your success.

C．Never giving up in face of failure may contribute to your success.

D．Suffering from more failures will make you disappointed.

【小題3】What must you reevaluate constantly?

A．Attitudes and skills.	B．Circumstances and ways.
C．Roadblocks and challenges.	D．Failures and successes.

【小題4】What’s the text mainly about?

A．Persistence makes for success	B．Overcome obstacles
C．Challenge yourself	D．Failure is the mother of success

Children of all ages love birthday parties at the Staten Island Zoo. Where else can you invite real party animals to join in the fun?
Who is invited?
Parties at the Staten Island Zoo are designed for children who are turning 4 years old and older, with a maximum group size of 15 children and 4 adults．Along with your human guests，2-3 live animals will also be invited into your party room. No need for more introductions. By the end of your party, our teachers will make sure everyone is well familiar with their new scaly(有鱗的)，feathery or furry friends．
What is included?
Each party lasts an hour and a half (two hours if pizza is included) and includes live animal demonstration，games or stories，and animal skills．Each member will receive a goodie bag to take home for fun. Besides, birthday invitations will be given to you for giving to your guests．
Birthday party themes
Choose from four different themes：   
Animal Tracks
Discover different types of animal’s feet and their purpose．Track some animals and then make a take home plaster mold(石膏模型)．
African Savannah
Join in the fun at exploring the mysteries of the African Savannah．Learn about favorite foods of the Savannah’s people and make an animal mask to enjoy the fun．
Tropical Rainforest
Listen to the sounds of the jungle and find where the animals live．Create a colorful rainforest bird.
Barnyard Friends
Stories, games, activities and crafts will all focus on the differences between wild and domestic animals．Make a small bookmark to use at home．
Costs
Pizza，ice cream cake，juice and party (includes cutlery, paper plates, cups and napkins) --- $370 Staten Island Zoo members／$400 non．Members．
Party only --- $250 Staten Island Zoo members／$275 non．Members
【小題1】 What’s special about the birthday parties at the Staten Island Zoo?

A．There are 19 people in one party at least．

B．Parties are intended for those who are just 4 years old．

C．It is necessary to introduce the strangers at the parties．

D．Live animals will take part in the birthday parties．

【小題2】If you choose a theme of Tropical Rainforest，what kind of works of art can you make?

A．A take-home plaster mold．	B．A colorful rainforest bird．
C．An animal mask．	D．A small bookmark to use at home．

【小題3】 A non-member who only plans to hold a party at the Staten Island Zoo should pay______.

A．$250

B．$275

C．$370

D．$400

【小題4】What can we learn from the passage?

A．All birthday parties last one and a half hours．

B．We should buy birthday invitations for our guest at the zoo．

C．Animals will make a performance at the party．

D．Any party member will be given a bag to store rubbish at the party．