根據(jù)短文內(nèi)容，從短文后的選項(xiàng)中，選出能填入空白處的最佳選項(xiàng)，選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。

    Is the customer always right?  1.  Shopping is very much a part of a country’s culture, and

attitudes to shopping and consumers vary from country to country just as much as climate or taste

in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable（可支配的）income．This has meant failing prices，plenty of special offers and a re-examination of what customer service really means． 2. In restaurants in the south of the USA，for example，waiters compliment．（恭維）you on your clothes，ask about your day，compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction．

Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service． 3. a fact，different nationalities expect different types of service．As a friend of mine once told me，"By the end of evening I had spent as much time talking to the waiter as to my wife．"

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes．First of all she waits until they are on sale． 4.And later she finds some small fault with the product and demands a further reduction．She never buys anything at the regular price．Could you imagine trying such ways in department stores in other countries?

Attitudes to service are，of course，affected by employers’ attitudes to their workers．As American waiters heavily depend on tips，they have to provide more service．But is this fair? 5. It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"

A．People often point to America as an example of good customer service．

B．It is a question of expectations．

C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D．Then she asks for a discount until she gets an even better price．

E．The answer，it seems，depends on which country you are in．

F．The way we shop shows the way we get along with other people．

G．However，do Europeans really want US style service?

Grandma Moses is among the most famous twentieth-century painters of the United States, yet she did not start painting until she was in her late seventies. As she once said to herself: " I would never sit back in a rocking chair, waiting for someone to help me." No one could have had a more productive old age.

She was born Anna Mary Robertson on a farm in New York State, one of five boys and five girls. At twelve she left home and was in domestic service until, at twenty--seven, she married Thomas Moses, the hired hand of one of her employers. They farmed most of their lives, first in Virginia and then in New York State, at Eagle Bridge. She had ten children, of whom five survived; her husband died in 1927.

Grandma Moses painted a little as a child and made embroidery (刺繡) pictures as a hobby, but only changed to oils in old age because her hands had become too stiff to sew and she wanted to keep busy and pass the time. Her pictures were first sold at the local drugstore and at a market and were soon noticed by a businessman who bought everything she painted. Three of the pictures exhibited in the Museum of Modern Art, and in 1940 she had her first exhibition in New York. Between the 1930's and her death, she produced some 2,000 pictures: detailed and lively portrayals of the country life she had known for so long, with a wonderful sense of color and form. "I think really hard till I think of something really pretty, and then I paint it" she said.

1.According to the passage, Grandma Moses began to paint because she wanted to_______.

2.Grandma Moses spent most of her life ________.

3.The underlined word “portrayals ” means ________.

A. expressions       B explanations     C. descriptions  .  D. impressions

4.From Grandma Moses' description of herself in the first paragraph, it can be inferred that she was ________.

5.Which of the following would be the best title for the passage?

A famous teacher was speaking to the students at our school. He began his lesson by holding up a ￡100 bill. Then he said to the three hundred students, "Who would like to have this ￡100 bill?" The students began to put up their hands at once.

Then he said, "I am going to give this bill to one of you, but first, let me do this." He then made this bill into a ball. Then he said, "Who wants it?" Hands went into the air.

"Well," he said, "What if I do this?" and he dropped it on the floor and stepped on it. He picked up the dirty, crumpled bill and said, "Who still wants it?" Hands went back into the air.

"My friends," he said, "You've learned a valued lesson today. No matter what I did to the money, you still wanted it because it didn't go down in value. It was still worth ￡100.

Many times in our lives, we're dropped, crumpled, and stepped on by the chances we take and the things that happen to us. We feel as if we are worth nothing. But remember, no matter what has happened to you, you will never lose your value. You are always valuable to those who love you. Your value doesn't come from what you drop or whom you know，but WHO YOU ARE .

You are special and valuable. Don't ever forget it!

1.The story happened ______.

2.Even though the money was dirty, it _______.

3.The underlined sentence “Hands went back into the air.” in the third paragraph

means_______.

4.Why did the famous teacher use a ￡100 at his lesson?

5.What lesson can you learn from the passage?

After twenty years of shaving（剃須）himself every morning, a man in a small Southern town thought he had enough. He told his wife that he intended to let the local barber shave him each day. He put on his hat and coat and went to the barber shop.

The barber's wife, Grace, was working that day, so she performed the task. Grace shaved him, and said, "That will be $20." The man thought the price was a bit high, but he paid the bill and went to work.

The next morning the man looked in the mirror, and his face was as smooth as it had been when he left the barber shop the day before. “Not bad, he thought. At least I don't need to get a shave every day.”

The next morning, the man's face was still smooth. Two weeks later, the man was still unable to find any trace of whiskers on his face. It was more than he could take and he was frightened, so he returned to the barber shop.

   "I thought $20 was high for a shave", he told the barber's wife, "but you must have done a great job. It's been two weeks and my whiskers still haven't started growing back." The expression on her face didn't even change, expecting his comment. She responded, "You were shaved by Grace and once shaved, always shaved!"

1.It’s implied in the first sentence of the passage that          .

A. the man lived a very poor life                B. the man liked shaving himself

C. the man finally got bored of shaving himself    D. the man decided not to shave again

2.We learn that at first the man thought ＄20 for a shave was         .

A. too little    B. too much     C. proper     D. impossible

3.What can we learn from the passage?

A. Everybody in the town knows Grace.

B. Nobody wants to be shaved by Grace in the town.

C. The man was scared by the result two weeks later.

D. The man’s whiskers grew back at last.

  First Frenchman: I once heard someone shout, "Look out," I put my head out of a window and a basin of water fell on me. It seems that "Look out" may mean "don‘t look out."

　　Second Frenchman: Once I was on a ship and heard the captain shout, "All hands on deck," I put my hands on the deck and someone walked on them.

　　Third Frenchman: I once visited an English friend early in the morning and the maid who came to the door and said, "He’s not up yet. Come back in half an hour," When I went again for him, she said, "He‘s not down yet."

　　"If he’s not up and he’s not down, where is he?" I asked.

　　She said, "He’s still in bed. When I say ‘He’s not up ’ I mean ‘he has not yet got up’. When I say ‘He’s not down ’ I mean ‘he has not yet come downstairs,’"

"All hands on deck" means “ _______ ”.

　　A. All the sailors gather on deck            B. Give your hands to me

　　C. Put your right hand and left hand on deck   D. Shake your hands with me

When the maid said, “He’s not up yet.” She meant that _______ .

　　A. he has not grown up yet    B. he has not yet got up

　　C. he has not woke up yet     D. he has not yet come upstairs

When the third Frenchman went back, the English friend _______ .

　　A. was washing his face        B. was having his breakfast

　　C. was still in an upstairs room  D. was reading a newspaper

Which do you think is the best title for this article?

　　A. Three Frenchmen and their English Friends  

B. The English Language

　　C. Three French Stories

D. What a Language!